The GB Gambling Commission recently published a comprehensive guide for operators on the subject of handling customer complaints. Published earlier this week on the GB Gambling Commission's main website, Advice for licensees on improving complaints handling, walks operators through some very basic components of customer service that most operators are probably already familiar with. The…
California Governor Gavin Newsom is seething over a Department of the Interior (DOI) decision to reject his state's proposed gaming compacts with several local Indian tribes. Both the Governor's Office, and the tribes themselves, issued strongly worded statements criticizing the DOI's decision as meddling and misguided. At the heart of the matter are Class III…
GambleAware, the UK's top gambling addiction charity, is calling on the government to institute much tighter controls on children's access to video game loot boxes. The call comes in the wake of the Department for Digital, Culture, Media and Sport's (DCMS) recent announcement that loot boxes would not be part of the ongoing review of…
FanDuel is in the process of re-branding its TVG racing channel into a full-time watch-and-wager network that's broadcasting 24 hours a day. It's a big move that would likely spur other US-facing sportsbooks to similarly up their broadcast/streaming game in a significant manner. FanDuel's move towards more broadcasting was first reported on by Legal Sports…
The American Gaming Association (AGA) is reporting that May 2022 was the US gaming industry's second most profitable month, ever. That's good news for an industry that's been battered by Covid and buoyed by regulated sports betting in a roller coaster of a decade. For the month, the collective US gaming industry chalked up $5.1…
The British Horseracing Authority (BHA) took the unusual step of issuing an extreme heat warning this week in the wake of record high temperatures that are scorching England. Multiple races were cancelled as authorities expressed concern for horses and race fans alike. Earlier this week, Britain was under the spell of the worst heat wave…
Belgian players and operators will have to shift gears this fall when the Belgian government implements a new €200 weekly deposit limit. It's just the latest move by a European state to limit the damage done by problem gambling, and reign in the marketing efforts of gaming operators. Under the terms of the new law,…
The Kindred Group is reporting that its revenue derived from harmful gambling has held steady in Q2 2022 at 3.3 percent. Company officials are crediting the stabilization to a partnership with QuitGamble.com, as well as multiple in-house efforts. Like most other responsible operators, the Kindred Group is keen on getting problem gamblers the help they…
Britain's top football clubs are meeting this week to determine the parameters of a proposed voluntary ban on taking jersey sponsorships from betting operators. The seven teams of the Premier League are hoping that a voluntary ban on their terms will head off a more draconian ban by lawmakers in the future, according to a…
Great Britain’s Department for Digital, Culture, Media and Sport (DCMS) is calling on video game developers to do more to prevent children from purchasing loot boxes without parental consent. The DCMS is not, however, interested in banning loot boxes entirely - not yet, anyways. It's a debate that underscores the fine line between video games…
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