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UKGC CEO Not There to ‘Make a Moral Judgement’

In recent public statements, UK Gambling Commission (UKGC) CEO Andrew Rhodes outlined his philosophy on the moral boundaries of his office's responsibilities to UK players. In short, Rhodes says he's interested more in how operators protect players than he is in making a moral judgement about how much players spend. “I’m not saying these operators…

UKGC Fines GG Poker for Social Responsibility Failings

Great Britain may be experiencing no slight political turmoil, but the UK Gambling Commission (UKGC) is still very much on the job, enforcing social responsibility and anti-money laundering (AML) policies. Late last week, the Commission issued a £672,000 ($759,000 USD) to NSUS Limited, the operator of GG Poker for a variety of social responsibility failings.…

Betfred Hit with £2.8 Million Fine from UKGC

Petfre (Gibraltar) Limited is being hit with a £2.87 million fine ($3.06 million USD) for social responsibility and anti-money laundering (AML) failings at Betfred and Oddsking.com. The fine is one of the largest the UK Gambling Commission (UKGC) has issued in quite some time, and shows that the regulator is back in business after the…

UKGC Hits Betway with £400,000 Fine for ‘Children’s Page’ Blunder

Betway Limited is facing a £400,000 ($452,000 USD) for inadvertently advertising its products to children on a website specifically devoted to children. The blunder was accidental, but the consequences, from the UK Gambling Commission (UKGC) are very real for the operator. At the heart of the issue are Betway Limited logos that appeared on the…

UKGC Hits Spreadex with £1.36 Million Penalty

While Europe slumbers in the sweet glow of summer holidays, the UK Gambling Commission (UKGC) has been hard at work issuing fines to operators who have stepped out of line. Earlier this week, the Commission issued a £1.36 million ($1.61 million USD) to Spreadex, a UK-facing sports betting and financial trading site for various violations…

Gambling Commission Fines LeoVegas £1.32 Million

Online gambling operator LeoVegas was hit with a £1.32 million ($1.61 million USD) for violations of social responsibility and anti-money laundering (AML) rules. It's another example of how UK regulators are holding operators accountable by enforcing AML and social responsibility rules to the letter. LeoVegas' violations occurred over a period between October 2019 and October…

GBC Offers Operators Tips for Handling Complaints

The GB Gambling Commission recently published a comprehensive guide for operators on the subject of handling customer complaints. Published earlier this week on the GB Gambling Commission's main website, Advice for licensees on improving complaints handling, walks operators through some very basic components of customer service that most operators are probably already familiar with. The…

UKGC Suspends Bet-at-Home’s UK Gaming License

The UK Gambling Commission (UKGC) suspended Bet-at-Home.com’s UK gaming license while it reviews unspecified allegations against the operator. Full suspensions of this nature are a rarity in the UK, but could be something that becomes more common as UK regulators crack down on operators ahead of a major overhaul of UK gaming laws. While it’s…