emails not answerred

yes I am. If I write to someone I expect a reply.

Yes, this bugs me occasionally. If I ask a question via email, I expect a response within 24 hours. Unless it’s the weekend, then I look for a response on Sunday in the case of the Israel-based affiliate programs; Monday for everyone else. ” title=”” class=”bbcode_smiley” />

Sometimes if I don’t get any reply the question is not so important or I can answer it myself when rethinking.

I get angry if I don’t get reply if payments are late.

Not often, but 3dice sure isn’t answering any mails. Seems impossible to contact them or promote them.

…and being based where we are, the timezones really screw with productivity. A one-email-a-day conversation can take a week, so I do get annoyed if I don’t get a reply. It’s just another day delay.

That’s why I think it’s important to have phone details as well. It’s just so much quicker to discuss and finalize urgent issues.

Believe me, I hate making “cold calls” as much as you hate receiving them, so I don’t call anyone without a good reason. :hattip:

We’ve now started working in shifts here, to cover a 15 hour day.

As an Affiliate manager its very difficult to answer all the mails and close open issues in no time.
Our job is to make the affiliates job easier. Sometimes, its hard to respond huge amount of mails and it takes some time untill all the affiliates get thier answers.
Im not saying that there are no bad affiliate managers and that all of them are perfect but its hard to judge an affiliate manager by the time of his replies.
Cheers

I notice that questions about joining a program or increasing their exposure on your sites have a much better chance of getting a quick reply than payment requests or queries.

Thanks Renee.

Guys, this can work a lot better if the affiliates also try to understand the affiliate manager’s point of view like they expect the affiliate managers to understand their issues.

Hope this helps.

@Satya 140970 wrote:

Guys,

Affiliate managers always want to respond to the mails on a daily basis so that there is no backlog. One normally gets at least around 50 mails a day just from affiliates and media partners and some of these would be ongoing conversations.

There is no way an aff manager can afford not to reply the mail the same day. But there may be times when some mails go into the spam folder or get blocked. So I suggest using MSN or yahoo pager to send a reminder or to say hello and resolve small issues. This has worked very successfully for me for past 5-6 years and many affiliates on CAP would agree to this.

I believe most programs have separate team to do prospecting and affiliate managers don’t resort to cold calls. And if they do, it must be because they are unable to contact the aff through emails and there must be an urgent issue to be addressed.

Couldn’t have said it better myself mate!

I’d also like to add that some aff managers don’t have access to their emails outside work hours (I don’t have a blackberry nor do I have outside access – not my choice) so some emails may take a few more days over the weekend.

Guys,

Affiliate managers always want to respond to the mails on a daily basis so that there is no backlog. One normally gets at least around 50 mails a day just from affiliates and media partners and some of these would be ongoing conversations.

There is no way an aff manager can afford not to reply the mail the same day. But there may be times when some mails go into the spam folder or get blocked. So I suggest using MSN or yahoo pager to send a reminder or to say hello and resolve small issues. This has worked very successfully for me for past 5-6 years and many affiliates on CAP would agree to this.

I believe most programs have separate team to do prospecting and affiliate managers don’t resort to cold calls. And if they do, it must be because they are unable to contact the aff through emails and there must be an urgent issue to be addressed.