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How would you react if you discovered that an affiliate program that you promote is stealing your customers?
I sent a customer to “XYZ Casino”, they deposited and played and I was credited the commission. No problem there. However this Casino Group then posted marketing material and a CD to this same customer of mine, promoting another casino within the group. My customer signed-up and deposited money with this new casino, however I have not received any credit for this customer.
Is this acceptable? :Cry:
He signed up for a NEW casino without you involvement (aff link, traffic). Imho it’s fair.
If the casino did the cross promotion to another casino in the same group you should get credit for it.. If you hadn’t send the player to the first casino, no way that he would have recieved the marketing material..
Only thing I could think of that might create this situation is that you player visited “the other casino” before through another affiliate. But than it’s going to be a difficult disscussion, so I’m staying with my first thought..
Oh and I do know of programs that have different rules as to revshare or cpa players.. There, cpa is only given once, no matter how many casinos in the same group the player signs up. But rev-share is given when crosspromotion is done.
If it was a different casino in the same group you wouldnt get a CPA anyway would you? I thought that if a group has multiple casinos that you only get the CPA for a unique player. (so, if they sign up via you for 3 casinos in the same group, you only get one CPA, but if they sign up to 3 casinos in 3 different groups, you get 3 CPA’s)
That was my impression anyway
I don’t believe casinos give affiliates credits, when they move player inside their network of casinos. Prove me wrong !
@eclipse 173927 wrote:
I don’t believe casinos give affiliates credits, when they move player inside their network of casinos. Prove me wrong !
With cpa I think you’re correct.. But with rev-share I have one or two programs that I know that will pay commission on internal referred players..
I totally agree with you Eclipse!!
I had a chat with an MG casino group regarding this very same issue, and they tell me that they DO NOT carry the tags across within the casinos in their group. There was no solid answer as to why they don’t. BTW im not on a CPA deal with them
I sound like the lone wolf in this thread, although I know I am not…
I would NEVER promote a casino withing a group that cross-promoted without carrying over affiliate tags.
The 400Group cross-promotes and gives me credit.. Brightshare cross-promotes and gives me credit…
Why the hell would I take anything less??? If I work hard to get a player, I don’t want him/her pilfered by the program. That’s insane to even THINK that is ok.
@kwblue 173939 wrote:
I sound like the lone wolf in this thread, although I know I am not…
I would NEVER promote a casino withing a group that cross-promoted without carrying over affiliate tags.
The 400Group cross-promotes and gives me credit.. Brightshare cross-promotes and gives me credit…
Why the hell would I take anything less??? If I work hard to get a player, I don’t want him/her pilfered by the program. That’s insane to even THINK that is ok.
I completely agree with this – otherwise if you sent the casino a whale or even just a reasonable player they could immediately offer that player an amazing deal to move to an alternative casino therfore getting rid of the rev share and making them 100% profit
@alexpratt 173955 wrote:
I completely agree with this – otherwise if you sent the casino a whale or even just a reasonable player they could immediately offer that player an amazing deal to move to an alternative casino therfore getting rid of the rev share and making them 100% profit
Exactly.
kwblue and Alex summed it up for me.
Cpays cross promotes…I have send the a few players the last months…and suddenly i have sign ups at casinos I even not promote….
Thats nice…
@ixian 173915 wrote:
How would you react if you discovered that an affiliate program that you promote is stealing your customers?
I sent a customer to “XYZ Casino”, they deposited and played and I was credited the commission. No problem there. However this Casino Group then posted marketing material and a CD to this same customer of mine, promoting another casino within the group. My customer signed-up and deposited money with this new casino, however I have not received any credit for this customer.
Is this acceptable? :Cry:
If you work on CPA – then it is acceptable – if it is rev-share – then No!
We have already gone over this in a huge thread with Grand Prive and the cross marketing they do(or should I said did but they have now claim to have fixed this and no longer do this marketing practice), it is not acceptable in the least bit. When a program is doing this they are in essence stealing from you.
@peralis 173958 wrote:
If you work on CPA – then it is acceptable – if it is rev-share – then No!
I’m on rev – share, thanks for the input.
