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Arkyt did NOT provide me with money. People shouldn’t always assume things.
I wanted to test it myself and shared the info. I played on MY money only. I made two deposits. I was not a tester, I was a legitimate player and would likely be playing there today if they had treated me decently.
This is a private board and I would have NEVER mentioned any of this if it was not.
I am VERY upset about anything having been passed on to an aff manager without permission. The way my letter was written it had absolutely nothing to do with any testing. If Brent had surmised anything it would have been me testing it myself. Which I actually was.
Testing is worth s#!t if it’s not secret. If someone disagrees with that statement, that does not give them the right to do with my privately stated info as they wish.
If and when I wanted to go public with the screenshot requirement I would have. At this point, it was only my business, and to an extent Arkyt’s.
I am so pissed off right now that I think I am going to the player boards and go really public with this screenshot s#!t!
I wanted to test it myself and shared the info. I played on MY money only. I made two deposits. I was not a tester
Sorry I had no idea this was the case. I thought this was a test. :dontget:
I think I am going to the player boards and go really public with this screenshot s#!t!
Personally I think this is a good idea. Players SHOULD know this is a possible requirement for withdrawels. I think it’s a bullshit one. If players raise enough stink I am sure the casinos will drop this crap and we will all be better off.
If I were playing there and wanted to withdraw money and they asked for screen captures of deposits I made I would NEVER play there again. This HAS to hurt retention.
Because of a bad managerial procedure anyone who promotes CR could be losing potential whales who get offended and swim off to friendlier waters.
Sorry I had no idea this was the case. I thought this was a test.
Arkyt did conduct a test and I did provide the info to him.
But I did play on my own money, and Yukon was on my list of places to try. It was a perfect match.
I did do it Arkyt’s way at first, and then continued on with my own way. That would give us both data.
Really, this is not the point. The point is that somehow Brent thought it was a test and it did not come from me.
As if there aren’t already enough people involved in this thread, I’ll jump in to make two points that I think have been confused here:
1) The request was not for a screenshot of the deposit, but instead for a screenshot of the Neteller account, showing the account number and name. Still pointless, but not as impossible as a screenshot of the deposit, which no player would have. Somewhere along the line of this thread, the one item morphed into the other.
2) With the exception of the Neteller screenshot, this is a very typical requirement to fax ID. I’ve done it countless times. It’s unfortunate, and it’s one of the reasons that we affiliates aren’t making a lot more money, but at the current time, it’s the standard. Any player who has played at more than 3 or 4 casinos has had to deal with this process. For Dominique to cry foul over what is a pretty typical security process seems counterproductive. If you want the cash, ya gotta meet the requirements. If I had received that request, a fax would have been on the way within ten minutes.
Having made those points, please don’t assume I’m on the CasinoRewards bandwagon here. There’s plenty of stink left in this deal! We’ll start with the delay in bonus processing, the still-unanswered details of whether all the stats registered, and the completely unjustifiable sharing of affiliate stats with a third party.
I thought it was a screen capture of deposits or purchases because here is what Dom posted:
And do you guys keep screenshots of all your neteller purchases? Do you think the average player takes screenshots of them and keeps them around?
Now I am confused. What are the Neteller screen captures about?
Hi again,
well its true what the Prof said; but as I said; I feel (in my case) that CR has earned some benefit of doubt; and truly as I see it the only thing Brent really did wrong (himself) was that he was worried about proving the deposits DID show; and he jumped the gun and
made a mistake.
I mean it’d be different (to me) if he’d showed somebody else’s stats for a reason that wasn’t understandable.
while he made a mistake; at least the guy was willing (apparently too) to find out what was going on; and to explain it in the best most efficient way of showing proof of his claims.
Most places get back to you …..eventually.
If nobody has noticed; (and I bet Ark has): i’ve been down on CR lately, in fact all the way back to when I started a thread about which programs were showing a steady increase each month in income correlating to amount of traffic sent; which was my way of starting the ball rolling about this concern and it was aimed directly at CR though I didn’t come out and say so.
They never gave me reason to be satisfied. 4, maybe 5 months later and I’m still seeing the same level amount (roughly) every month.
But all that said; I call ’em as I see ’em and so far its not been made clear to me that any bad tracking happened.
Brent sent me an explanation which may or may not be true; but as I said, I give him benefit of doubt.
he said that (basically) the screenshot requirement was something that supposedly showed NETeller they were trying extra hard to prevent chargebacks, fraud etc; and in return it meant they’d get a lesser processing charge. but he said the real fear was that if they went over a certain % (of fraud type stuff) that they might lose their merchant accounts which means they’d be dead in the water.
Now it makes sense to me; but I’m not saying its true. But I also have never known Brent to out and out lie about anything. He usually just throws his arms up and says, (basically, but in nicer terms), “well Steve I guess you’re shit out of luck” whenever he’s cornered or without a reply of merit. I can’t see him changing his methods over this incident.
I’m not happy with CR right now at all, but I’m not ready to dump them for the devil I don’t know either.
It would sure help if somebody would make clear; did the money deposited (all of it) show up in the stats?
If she won, I can’t imagine that it didn’t.
when you’re testing; I can almost guarantee you will see the test if your tester wins and the account goes into the red.
They don’t hide those accounts. lol.
For Dominique to cry foul over what is a pretty typical security process seems counterproductive
I didn’t cry foul over that. I just don’t personally do it. Not for 1000 anyways.
I cried foul over the fact that they, after my refusal to provide the id ( I never ever provide this) they proceeded to take the money out of my account, not pay me and debit Arkyt.
If they are not paying out any money, why should Arkyt go into the hole?
At no time did I complain about not getting paid myself. It is not the point at all.
As for the “morphing” of the requirements:
Brent wrote this to me:
as for what you were asked for i believe the list is fax/copy of your passport or a drivers license, screen shot of the neteller purchases, and a utility bill.
A screen shot of the neteller purchases.
I thought I was going nuts here for a moment
PS. I never had any problems with Brent. We converse periodically. There is nothing personal involved here at all.
Originally posted by Dominique
I didn’t cry foul over that. I just don’t personally do it. Not for 1000 anyways.I cried foul over the fact that they, after my refusal to provide the id ( I never ever provide this) they proceeded to take the money out of my account, not pay me and debit Arkyt.
If they are not paying out any money, why should Arkyt go into the hole?
[/quote]
OK, this makes sense. Either the money should be reversed into the account, or the win should be removed from Arkyt’s totals. I’m with you there.As for the morphing of the requirements, now I’m confused a bit. The snippet of your message from Brent is new to this thread, unless I’ve overlooked something. There are two spots in this thread where you quote correspondence mentioning this:
First, from an online chat session with a player named John, and a Yukon CSR named Darren:
Quote:Darren: 1. The front & back of your credit card. If you have deposited with an online wallet (e.g. Firepay) please send us a screen print of your online account showing your name, address & account number.And later, you posted this, apparently from an email from the casino:
Quote:–> The front and back of the relevant Credit Card. Please note if you did not purchase with a Credit Card and used Firepay, NETeller, Citadel or Prepaid ATM or any other e-wallet instead, you need to send in a print screen of the page showing your name and address as well as the account number.It sounds as though you got an email from Brent that elevated this requirement to a screenshot of the deposit, and my guess is that was his error. Your subsequent post that Prof notes makes sense if that is the case. I’m quite curious, so I’d love to get this clarified.
I don’t mean to harp on this point, but to me it’s important. A screen print of the Neteller account is tolerable (barely), but if the requirement is truly a screen print of the deposit, I’m bailing out on my already minor placements for CR. I can’t seem to make any money there anyway! I’ve yet to break into the over $100 per month camp!
Really, to me the combination of my passport (and they asked for an extra clear picture of me) my utility bill and my neteller containing name and both numbers as this will show) is total craziness to send over the internet.
Never mind the screenshot of a transaction.
That is my personal opinion though, I know people do it every day.
The win should be moved back into my account – as I am not withdrawing it obviously.
It very definitely should not be deducted from Arkyt’s account and removed from my account but not paid out. Absolutely not. That is what really got me to cry foul. If they don’t pay it out, they have no right to deduct it.
Hi again,
well what I was saying about the cash-out was that IMHO its working as it should; if its automated.
I mean if its automated there is no way the automation can know that Dom didn’t fullfilll the requirements to cash-out, so it should not take that into consideration.
This is a matter that I imagine would have to be figured out by CR after the month’s end when they can put some closure on the month’s activities.
To me; it would have been stranger if the incident’s results WERE to be showing in stats.
Now I don’t know if this kind of thing is automated or not though, but it seems like to me it would be.
This is what Brent says:
as for the money being removed from arkyt’s account is has nothing to do with a cash in. if you cashed it in or not the profit to the casino was negative. you could have left it in your casino account and it would still be there hoping that you would lose it back at some point and then the stats would reverse and arkyt’s stats would go up. our stats and all affiliates stats that i know of work on total bets – total payouts. on your play your total bets – total payouts worked out to be around -800 so that is what was shown regardless of the cashin. the process is that if you don’t want your cash in after 1 week the money is placed back in your casino account where you can play with it. but as the casino they cannot remove that money because that would be stealing from the player. it is your choice to get it paid to you but the casino could not just give it back to the casino because that would be stealing, imagine the trouble the casino would get it in if the policy was to just take money from players. we have to be accountable for every cent, that means the players have to see where the money is and if the cashin does not go through it goes back to their account under their supervision and control.
From an accounting point of view it makes sense. But the money was not back in my account after a week, and from a common sense point of view, the affiliate should still never be debited if the money isn’t ever paid out.
Anyway, this was not the purpose of the exercise but Brent saw to it that I got paid.
I guess that puts the matter at rest for me – I just wish Arkyt was back.
I cried foul over the fact that they, after my refusal to provide the id ( I never ever provide this) they proceeded to take the money out of my account, not pay me and debit Arkyt.
If they are not paying out any money, why should Arkyt go into the hole?
Sure sounded like an “arkyt” issue to me … I at NO time requested a mediator or a representative to take it up with Brent. On the contrary I did other wise clearly stating I wanted to leave it alone!
I see you (dom) also stated you would NEVER have posted anything in a public forum regarding any sort of testing yet YOU have done AGAIN that very thing in the PUBLIC forum Bad Casinos – The Casino Rewards Thread !!!
I don’t know who had leaked that info, all I know is that Brent wrote me and had indicated that Dominique was testing for me … I also know that I had asked Dom to NOT go to Brent as I felt she had NO right to do so! I also now know she posted about testing in a public forum.
I have tried to take some time off to cool down – yet revisiting this has gotten my blood boiling again! However at the same time it is in the PAST – I shall move forward, just a little more wiser and aggressive! I think everyone should keep in mind a few key characteristics – TRUST – INTEGRITY – RESPECT !!!
I posted in a public forum? I posted under the professor’s private thread about CR shaving…
BB1 asked about you and I said you were mad at me and cap because of leaks from the private forum.
If this is another case of mistaking public and private areas by me I am going to ask to be locked out of the private forums myself because apparently I am unable to distinguish them.
I wish you would talk to me Arkyt, instead of this forum stuff. I don’t like public arguments. I like you and consider you my friend and wish you would talk to me as such in email or on messenger instead of public attacks.
I also approached Brent after the casino said to a player that the documentation was asked for arbitrarily and randomly and at that point I did question their asking me to send it.
I resent these posts, Arkyt.
As friends one should be able to talk through such things in peace and privacy.
YES – Dominique the post where you stated …. somthing along the lines of arkyt was testing Casino Rewards … WAS in a public forum!
Lou removed it today as per my plea … it had however been in public view for days
Lets leave the past in the past and in the future try to think before we post and/or take actions that might directly affect a fellow member!
Integrity – Trust – Respect
Well, now I am upset again – not at you Arkyt.
I posted in that thread about my personal experience with CR – something I would have NEVER done in public. (Thanks for having that moved Arkyt – I guess my post sat in public for over a week!)
It appears that despite trying to always look at the top of the screen to try and figure out where I am posting, I still make assumptions about what type of posts would be found where and post mistakenly.
That is really a HUGE problem – it is but for the grace of god that it didn’t involve telling some outsider inside info or something.
We have to do something that lets the users of the “recent posts” function recognize whether they are in public or private areas!
I hate to ask to be locked out of here, but short of a clearer way to identify where one is I don’t see hoiw I can trust myself here in the long run.
