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Yep, I have a bunch of accounts locked showing too. :dafingers
Plus, I was in the 35% bracket, now I’m in the 25% bracket according to their stats.
I want to be paid for all my U.S. players up until the time their accounts were closed, and I want to be paid at the 35% commission rate as was our agreement.
Luckily, I was able to get my stats and player numbers from a few minutes ago from my cache before it all disappeared.
This is not inspiring confidence in Wagershare.
Are these players allowed to play out their accounts or were they shut off and told to withdrawal? If they are still playing then yes its BS that they locked our stats, but if they were all forced to withdrawal and not wager one more cent then they are ok.
Hopefully this is in transition and will be adjusted.
Hi All,
The statistics on WagerShare automatically removes revenue from locked players as they are usually fraudulent. This is obviously not the case in this instance as all US accounts have just been locked, and as a result of this the IT department are creating a script that will show the revenue generated from these accounts. This will be live next week.
At the end of the month all US revenue that your players have generated will be added to non-US revenue and your commission tier will then be determined. As per usual all accounts that were locked as potentially fraudulent and that have subsequently proved to be non-fraudulent will be paid on.
If you have any questions about this please contact us at [email protected]
Thanks
Tom“The statistics on WagerShare automatically removes revenue from locked players as they are usually fraudulent. “
Not meaning to distract attention away from the US issue, but this sentence concerned me greatly.
So let’s say I refer a player who is underage. He loses $1000, and you then lock his account because he’s underage. You don’t return that money to him, but you also don’t pay me anything for it? Same thing applies for example if someone opens two accounts, you’ll lock one or both, but you won’t pay me on losses on those accounts?
What’s the justification for that?
Hi,
If we discover an underage player has played at one of the casinos their account will be closed and any money refunded. If a player has more than one account this is not necessarily fraudulent and his account will only remain locked if this proves to be the case.
Thanks
TomOk, so you are saying that an underage player will always have 100% of his deposits refunded?
Could you define what fraudulent means here.
What I am getting at is – in what circumstances will you be keeping revenue from locked accounts but not paying your affiliates their cut? It seems to me there is a loophole here – you may lock account because it is fraudulent (e.g. a player trying to get a bonus twice, or a player signing up with false details), and there might be losses on that account, but you might not pay the affiliates for that.
I find it difficult to believe that you always return deposits in the above cases. If you did, that would provide a huge fraud potential. If I was underage I could sign up with a false DOB, deposit $1000, and try to double it. If I succeeded, I would cashout and hope you didn’t notice. If I failed, I would tell you that Iwas underage and demand my deposit back. That way I have a no-risk chance of doubling my money.
For that reason, I am surprised to hear you say that you always refund losses for underage players. Can you confirm that you definitely do that, and thus there is never a case where locked players bring you revenue which you do not share with the affiliate?
I once had an account locked and revenues withdrawn, but they were paid to me the following month when the issue was settled.
Not sure what the problem was, but I certainly did receive full payment upon resolution.
Hi Howardmoon
At the end of every month we investigate the locked accounts across the system. If we find that an account has been locked for non fraudulent reasons (such as a player request) then these funds are manually added back to your account at the end of the month. You will see these appear on your payment report as a ‘Non Fraudulent Locked Account’ adjustment.
At the end of the day, if we make money – you make money.
Sincerely
The WagerShare Team
Ok so.. you guys were able seporate US players?
Does this mean I will be paid for non us players in full?
WagerShare wrote:Hi HowardmoonAt the end of every month we investigate the locked accounts across the system. If we find that an account has been locked for non fraudulent reasons (such as a player request) then these funds are manually added back to your account at the end of the month. You will see these appear on your payment report as a ‘Non Fraudulent Locked Account’ adjustment.
At the end of the day, if we make money – you make money.
Sincerely
The WagerShare Team
Thanks for the explanation, but I am still confused on one point.
You said
“If we find that an account has been locked for non fraudulent reasons .. these funds are manually added back”
and then you said
“if we make money, you make money”
But this is slightly contradictory. What if the account WAS fraudulent, but you still made money from it? In that case, do you still pay the affiliate?
Take this example: someone deliberately signs up with false details in an attempt to get a second bonus. In the process, they lose their deposit. Do you:
a) refund the deposit (I really can’t imagine that you would, for the reasons I outlined earlier.)
b) keep the deposit, but don’t pay the affiliate because it was a fraudulent account
c) keep the deposit, and pay the affiliate even though this was a fraudulent accountCould you please clarify.
Thanks
Hi all,
I just had to say after reading the majority of complaints in this thread that it seems to me that you’re getting upset about pennies, probably tenths of pennies on the dollar so to speak.
I’m not trying to say anybody is in the wrong about voicing their concerns, but I do think it merits keeping things in perspective.
All in all I think WS has made an appreciative effort to pay us what we have coming right up to the end of things and when I think of how I had imagined it (not necessarily with WS but with many programs) … that I for one think they’re making the kind of effort I hope any and all programs which do decide to pull out of the US market … will make towards what they owe me.
bottom line IMHO is that a fraudulent player isn’t going to earn any real money in most any case since they’re not going to be playing any further than to the time they get their account closed. (which at most is going to be a month since if they were to happen to exist long enough to play longer than a month … well we’re going to have been paid for the previous month’s play anyway).
What are the odds the majority of us are going to have a fraudulent player who loses enough money that its really going to be a huge difference in earnings? Keeping in mind that if it were deemed the player was fraudulent for any other reason than them using some fraudulent method to deposit therefore resulting in chargebacks (in which case we wouldn’t be getting any commission for it anyway) … for instance say they’d opened two accounts or something … and on one of the accounts they’d played and lost a signifigant amount of money … well if I were WS … I’d be finding a way to overlook the “fraudulent” part of the equation so that the player could continue to lose that kind of money month after month.
make any sense? So as long as WS was still giving me my commission on having signed that player … I’d sure have no complaints.
you guys/girls are right. But I’m just trying to put things into perspective.
Hope I didn’t make anybody mad because that wasn’t my intention at all.
I agree with most of what you say bb1, the actual figures are small.
But it’s the pricinple of the thing. The affiliate should earn X% of Wagershare’s revenue. If Wagershare make money from a player, the afill should get that cut, regardless of what happens to that player or whether he’s fraudulent or not. It’s reasonable to hold the money back for a little while – to see if the player is going to chargeback, for example – but not to make that revenue completely ‘disappear’ just because the player was a bad player.
Casinos have the same sort of attitude to their players – if you break our rules and win, you can’t keep the winnings. If you break our rules and lose, we’ll still keep your losses. Heads we win, tails you lose. In some cases that may be justified when dealing with players, i.e. if they’re trying to defraud you, but the principle is still wrong and there’s clearly no justification in treating affiliates this way. If you made money, I want my cut. Simple as that.
Anyway, I agree bb1 it’s hardly a huge issue right now, so I’ll say no more. I won’t be promoting WS anyway given they won’t take US players.
howardmoon wrote:“The statistics on WagerShare automatically removes revenue from locked players as they are usually fraudulent. “Not meaning to distract attention away from the US issue, but this sentence concerned me greatly.
So let’s say I refer a player who is underage. He loses $1000, and you then lock his account because he’s underage. You don’t return that money to him, but you also don’t pay me anything for it? Same thing applies for example if someone opens two accounts, you’ll lock one or both, but you won’t pay me on losses on those accounts?
What’s the justification for that?
EXACTLY!!!! I’m trying to explain this point since 2 years, this is 100% UNFAIR and the prove is the last decision related to the SEPTEMBER PAYMENTS (WHAT’S EXACTLY WRONG WITH THIS F*****G MONTH??? THE RISK OF MANY CHARGEBACKS? Don’t make me laugh please…). Sorry if If I’m angry but I hate this thing. Some shame plz…:plain:
