- This topic is empty.
September 18, 2013 at 5:22 pm #834722casinobonuzMember
I want to know why my payment is so slow. Everytime I have to contact someone to make the payment, It takes weeks. This is unacceptible.September 22, 2013 at 10:01 am #834728archerpMember
Sorry your payment took longer than expected- you will see it as the week starts.
Btw, if you request it on the first days of the month, like 2-4, it will be in your account by the 4-10th.
DanielApril 28, 2014 at 12:37 pm #835915
Another several months passed and there still has not been any payment by this company whatsoever. None of my emails to the casino were addressed or answered either. Same as before.
I have been more than patient with this issue but this has gotten entirely out of hand. Does anyone know if they will be attending the conference in Amsterdam this June?May 8, 2014 at 12:19 pm #835985
I believe this topic is closed already. There’s no point of spamming this post during years after you received a definitive answer from Daniel.
To your question about the Amsterdam conference, all the affiliate team including myself will be there.
Best regards,May 8, 2014 at 2:29 pm #835986
There has never been any explanation about this non-payment whatsoever. To now denote my complaint about this ongoing issue as “spam” is beyond any words.
Last year Daniel asked me to contact the casino’s finance department, which I did. However, again they did not provide any explanation about this missing payment. The last message I received from them was this in 2013:
PAYOUT REQUEST DECLINED
We’re sorry, but your BankWire payout request of 2000 USD for Account ID >removed< has been declined. Payout Comments:
We thank you for your continued business and are always available if you should have any questions.
All questions regarding this payment remained unanswered. I played in accordance with all terms and conditions, risked my own money and have been more than patient throughout the past.
Please ask the finance department to contact me. I sincerely hope this can finally be solved fairly and without additional struggles.May 8, 2014 at 2:44 pm #835987
@daniel 252921 wrote:
In that specific case – that took place 3 years ago and was forgotten by the player – the support will not change the decision. yes, he can use both of these methods
I believe this was more than literal. I cant go back to review a decision that was taken 4 years ago and even if I could check on it, as an account manager I’m not able to reverse it.
Please remember that this was a post related to our affiliate activities and not to players, if you need further assistance in regards to your account, please contact the casino representatives. I wont be able to help.May 8, 2014 at 3:32 pm #835988
The casino has been refusing an explanation about this non-payment since the beginning. I already pointed this out various times and now this fact and the elapsed time is being used as an excuse for the non-payment of my rightful balance. I am sure that any affiliate reading this thread should be able to draw their own picture. This issue will not be resolved through ignorance.
Clara, if you are unable to correct this situation as an affiliate manager you can forward it to the department in charge. Otherwise, this will show a lot about the modus operandi of your group and I am urged to warn players and affiliates, as I am sure you understand.May 8, 2014 at 4:04 pm #835989
this information is wrong as stated on previous messages from Daniel. I have all the patience in the world to keep responding to this post, but again and as mentioned several times: this is not the right place to ask for assistance after all this time. You already got an answer plenty of times. The fact that you don’t like it doesn’t make it unfair.
You will keep posting on this thread, Ill keep replying the same thing and we wont be able to change the facts.
Again, this is not the right place to complain about something that happened 4 years ago. The decision taken is final: the timing is wrong, the place is wrong and I wont be able to assist you on this and it wont make me a better or worse manager: is just out of my scope.
Please get in touch with the casino representatives if you prefer but at this point of the situation, wont make any difference.May 8, 2014 at 7:04 pm #835990
Clara, which “answer” are you referring to?
Of course I do and will not accept a rightful payment that gets refused without any explanation or valid reason. Your casino has been dragging me with this for a long time but obviously I am left no choice but to spread the word about this loud and clear.
For the record, I have copies of all terms and conditions, which clearly display that not a single term was violated.May 11, 2014 at 8:07 am #835992
You are free to do everything that you consider necessary. Since this issue is more than 4 years old, I wont be able to help. For further information, please get in touch with the casino support.
Best regards,November 2, 2014 at 8:28 pm #836611absetaigedaMember
@AK 218573 wrote:
Very new with these guys and have barely promoted them. However I did want to come in and mention they have paid every penny ever owed to me and on time.
I can double that! Always been on time, and very helpful indeed.November 2, 2014 at 10:54 pm #836614KWnzRUdapzMember
I have always had good dealings with affactive. It seems like a lot of old posts are being brought up in this forum.July 24, 2015 at 4:18 pm #837433
I heard this is a highly reputable program these days. How can I sign up right away?