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So this is the situation. A few months back I was blowing a little too much money in a particular microgaming casino. I requested them to close my account as I’ve had tendencies to go off quite a bit in the past and I wanted to stop the bleeding. So they honored my request and a few months later I figure I would try out Road House Reels, a Grand Prive brand. To make a long story short, I deposited $1500 and about 45 minutes into playing they locked my account.
So I proceeded to contact live support and find out what was going on. Apparantly when I requested that last microgaming to close my account a few months back, microgaming actually did a blanket block on me so I could not gamble at any of them which really suits the hell out of me. Obviously I did not know this when I signed up and deposited with Road House Reels, but it was fine with me. So I then asked support how and when I am going to be paid the balance currently in my casino account. They said I would be contacted in the near future and should not have any problems whatsoever getting paid my balance.
So now almost 3 weeks later after several unanswered emails and un returned phone calls, I can’t get these thieves to pay me or even tell me where I stand with the situation. So I try to bring Miles into the mix from the affiliate program to see if he can help. He looked into it and succeeded in getting me back my original deposit amount of $1500, but not my winnings that I won fair and square. My balance was over $4K when they locked my account and I know damn well they would not have given my deposit back if I lost it. Basically I risked this money and need to be paid what I won.
I look at this situation as if I was on a gambling addict list in a land based casino, do you really think they would tell me to empty my pockets before I walked out the door? Hell no and that is exactly what is going on here, they have no basis whatsoever to keep my winnings from me and they are nothing but a bunch of crooks. There is no doubt in my mind that if I was not an affiliate I would still be sending unanswered emails and phone calls to them. I am not a fraudelent player and I did nothing wrong at all. I requested to have only that one microgaming casino blocked access, not all of them. They have no basis whatsoever to steal my winnings from me and are just doing it because they can. This casino group is rogue big time, and I hope those affiliates promoting them now will reconsider and not put your visitors in the situation to get robbed by these theives either. And there are nothing but payout problems over at casinomeisters, why I didn’t catch this is beyond me.
I am not just going to laydown and let them beat me out of $3K without letting every affiliate I know what a bunch of crooks they are. They are crooks and if they are cheating players like myself out of money that is rightfully mine, imagine how they are probably cheating affiliates too. I try to be a fair guy, but if someone is sticking it to me I am not just going to bend over and say nothing. This group of casinos has no scruples at all. What gets me is Miles actually had the gull to ask me to post on CAP what a great help he has been in getting me back my deposit so his brand can earn some respect. Well here you go Miles, thank you so much for your brand sucessfully stealing $3K from me.
I don’t have much to offer to affiliates here that take these thieving casinos off their website, but I would be more than happy to give you a free one way link for being bold enough to take these crooks down. I can only hope that by bringing this situation to the forums that the result for their brands is a loss of business after affiliates take them down. Nothing would put a smile on my face more than to know the $3K fucking they put on me ended up costing them hundreds of thousands by losing affiliates. Based on what I have read they are going down the tubes anyway with all the player complaints in the forums, so do yourself a solid and take these crooks down and build a player base elsewhere, at a place with solid footing that are treating players right and are going to actually pay them when they win.
By the way, Miles is now pulling the bullshit term in the terms and conditions that are allowed by law to hold back any funds they deem necessary. Basically, if your in the mood to fuck a player you can do just that with no consequences. Well I hope this post has consequences for your rogue brands. Whats even more messed up is if I was not an affiliate they would be cheating me out of my deposit too. Real class act you guys are.
Let me just say its good they are being proactive about a player with gambling addictions, but that doesn’t give them to license to steal my money.
Well we as A group of Casino’s Pride ourselves on the fact we abide by all the Laws that Online Casinos need to regarding GAMBLING ADDICTION
We are By Law required to Lock these accounts for 6 Months.
Ecogra Require Us to do this so Do the Gaming commissions.
I went out of My way to get His purchases repaid which we thought would be a Good gesture and something we did not have to do.
The person concerned has a gambling addiction so there was nothing Rogue about what we did in locking his account
we have all the necessary seals etc on the site for People who have addictions and rules we need to abide by.
He knew he had a problem but persisted to Gamble at other MGS casinos who allowed him to continue to do so putting the Laws aside for their own gain . We do not and abided By the Laws.
As far as Out T & C we are very clear here in Respect to these sorts of Issues
When a player signs up at our Group or any other they The Player warrants and certifies that they understand and accept all of the rules and terms and conditions of any Casino they sign up for and ours are very Clear
T & C
“Notwithstanding anything in this agreement, in the event of any dispute regarding a wager or winnings, the decision of GRAND PRIVÉ will be final and binding in all matters”
Ecgra Clearly State
1) Procedures for Problem Gamblers must be clearly stated on their operators website (we do this)
2) Exclusions due to gabling addiction must be for a min Period of 6 Months ( we do this obviously the other operators feel this is not necessary and allow addicted gamblers to play with them this should be considered rogue?)
3)The operator reserves the right to exclude a player for a longer period of timeThose Casinos that allow People with an addiction to Gamble should be called Rogue and Not those that abide by the Laws set out to protect Players again I did what I could to assist in this Matter and Feel that was Fair for Both Parties.
This is Online Gambling which is Very Different in every way to Gambling at a Land Based Casino and cannot to be compared
Miles, I had no problem with your casino locking the account. Its the stealing of my money that kinda bugs me you know. Just because you have a vague term in your terms to steal a players money if you deem it necessary doesn’t make it right. I risked this money in good faith and won it fair and square, and just because I took the initiative to close an account at another microgaming casino doesn’t give you the right to steal my winnings at yours, period.
You can claim the legal route all you want, but your affiliates will see exactly what is going on here. I wasn’t trying anything underhanded, if I knew microgaming put a blanket block on me I would not have even attempted to play. The bottom line is I risked this money, and just because I won a few pennies shouldn’t give you the right to steal them from me. I really try to be a fair guy miles, but your casino is not being fair with me. What gets me is would your casino still be refunding my deposit if I lost it all? The answer is no. Your trying to justify that you have the grounds to keep my winnings from me, and yet your casino would have no problem keeping my deposit if I lost it.
At any rate its a messed up situation Miles, your trying to beat me out of a lousy $3K, no problem. All your casino had to do was pay me what is mine and case closed. And how your casino prides itself on anything is beyond me. Have you checked out the forums over at Casinomeisters lately.
Are you serious!!!!!!!!!!!! Wow, now your posting what I told you in an email what I was down to microgaming this year. Real class act you and your program is. If that doesn’t illustrate how responsible both you and your group is I don’t know what does.
Lucky for me I can get help with my problem, and losing 5% of my monthly earnings a few months out of the year doesn’t phase me. Unfortunately I don’t think they have a character school for you or your program. And btw that $150K was a bullshit number, I threw it out of my ass and have actually got some very nice scores from some microgaming casinos. I just know when its time to take a break which is why I took the initiative to close that other account.
I take it the way you edited your last post after seeing my response to it was a way for you to admit that posting that was irresponsible?
I don’t think any of this needs to be posted on a public forum like this, I do hope you get your money back and I agree they need to refund it. I think you need help as well and wish you all the best with it, if you need someone to talk to and to help you find good programs feel free to pm me.
GP- I hope your helping with responsible gambling and your going to contact Bonusgeek with help and to return his money.
I hope this works out for you in the long run Bonusgeek.
I agree the money needs to be paid…If he has a gambling problem the account should be locked but whatever his balance is up till then is his. Regardless. Good luck bonusgeek!
@Miles 147617 wrote:
I went out of My way to get His purchases repaid which we thought would be a Good gesture and something we did not have to do.
You know this is probably the most upsetting to me with this whole situation. So I guess its safe to assume if I was just a regular player and hadn’t brought the affiliate program into the picture, I would be getting screwed out of my deposit too hey? Whats even more upsetting is you feel like your actually making a concession by just returning my deposit. Its my money Miles, not yours or the casinos and you can’t play god with peoples money!!!!!!
@Miles 147617 wrote:
This is Online Gambling which is Very Different in every way to Gambling at a Land Based Casino and cannot to be compared
A big difference indeed. With a a land based casino, I can walk up to the counter and cash out my chips and collect my winnings, while online gambling players put 100% trust in casinos to do the right thing and pay them when they win.
Thats about it for me, frankly its clear you are not going to do the honorable thing here and I am not going to waste anymore time trying to reason with a casino that doesn’t have any ethics. You can’t even see that what they are doing to me is wrong and outright theft.
Bonusgeek, I had the same issue like you a few years ago. I don’t want to reveal which casino it was, it wasn’t of Grand Prive. I opened an account at a microgaming casino. I deposited $100 and got $100 bonus. I risked my deposit, finally I reached a balance of $2783 after I finished wager requirement. All of my play action met their terms and conditions. But I wasn’t paid. I got an email form the casino, “It causes our attention that …….” they meaned I was a bonus abuser at other casinos. They said they shared industry information who deposited and played only with bonus. This would raised the risk of casino side if a player only deposited and played during promotion period. so-called bonus abuser was not welcome by online casino, because casino could not make money on this kind of players. Therefore, casino reserved the right to close their account. All winning due to the bonus would forfeit. Only original deposit was refunded.
So, Bonusgeek, this is the rule of online casino industry, in the event of any dispute regarding a wager or winnings, the decision of ONLINE CASINO will be final and binding in all matters” Probably it is unfair. Nevertheless, it is a case you accept or just leave. You can choose not to play with them if you can not accept their terms and conditions. If you chosse to play, it means you accept their tough sometimes damned terms and conditions. It is very simple.
That was one of the reasons I stopped playing at online casino and turned to casino affiliate promotion. Hope this helps you. Thanks.
if they thought you had a gambling problem and wantted to stop you , you should not have been able to deposit .
These people need to pay , it is your money , and im sure if you lost they would have not given it back..
@ioc 147729 wrote:
If you chosse to play, it means you accept their tough sometimes damned terms and conditions. It is very simple.
Thanks for your reply IOC, but I am not a bonus abuser so that really has nothing at all with this situation. Just because every single online casino has this bullshit clause in their terms that “our decision is final” doesn’t justify the theft when they steal an honest players money. Every online casino has this clause —- the honest casinos pay players when they win, while the other rogue casinos like Roadhouse Reels pulls bullshit moves like this.
P.S. And thanks everyone for taking the time to reply. I questioned after writing that book of a first post if anyone would take the time to read it lmao. This community has always been fair, whether its an affiliate thats in the wrong or a casino, and you people that make up this great community should feel good about that. Maybe whoever is making the decisions over at Road House Reels can take a page out of your book of integrity.
I am Not prepared to get into a Paper War over this Issue as Far as we are concerned This issue has been resolved By Us in a Very Proper Way and our desicision has been full ratified by ECOGRA.
Here is The Response:
PLEASE OPEN THE ATTACHMENT TO VIEW THIS RESPONSE
The casino can’t afford to lose our gaming license because we ha d allowed a
player with gambling issue to do a full transaction from A -Z with us being
Purchase,wager,cashin and process the cashin had our auditors come across this transaction we would have been severally punished.First of all, if someone would have communicated with me and explained that your casino would have gotten in trouble for processing the transaction, then perhaps I would have toned this whole thing down and had different sentiments because that actually makes a little sense. But no one ever told me this, as a matter of fact I never got one correspondence at all even after several attempts made by me inquiring about where my money was and what was going on with it. That was exactly why I had to bring Miles from the affiliate dept into the mix so I could finally get the ball rolling with some sort of communication after being ignored for 2 weeks. In addition you have already completed what consitutes an a-z transaction as outlined by you when you refunded my deposit after making my purchase and playing, so refunding only my deposit while not paying my winnings given your reasoning above does not hold water.
In regards to your funds , we are always fair, we try and get you back to the condition you were before you had entered the casino, that’s why we have agreed to refund your initial purchase
So you actually want me to believe that you would have refunded my deposit had I lost. Thats a pretty big reach for any reasonable person to accept and I as well as the other people here are smarter than that. Maybe you would have sent me a singing telegram blessing me with the great news that I have a $1500 check on the way because you found out I had a gambling problem and are returning me to the condition I was in before I gambled at your casino. Pleeeeeeeeeease, you should give everyone here a little more credit than that.
we would have liked to have locked your account once you had revisited and not allowed any play whatsoever ,but as our fraud team are very thorough and dedicated to double checking and triple checking before we consider any action taken on an account that’s the reason we allowed any play on your account the fact the won during this time is insignificant as your account was lined up to be locked.
Again, your want me to believe you would have refunded my deposit had I lost. Any reasonable person knows had I lost my money you would not be refunding my deposit, so it does in fact make it significant whether I lost the money or not because with one of the outcomes I have my deposit back, yet with the other outcome you keep my deposit. You trying to have it both ways and you can’t just keep my deposit if I lose while not paying out the winnings if I win. I risked that money in good faith and being that there are different outcomes for me depending whether or won or lost, then you need to honor my risk and pay me accordingly. You just can’t have it both ways which is exactly what your trying to do.
In summary, it’s pretty clear to me that none of the reasons you stated in that document are not genuine reasons for what has transpired thus far, but instead they are simly after the fact attempts to come up with some crafty reason to justify how you have handled this situation. Especially given the fact that you ignored my repeated inquiries to get some dialogue going. Your reasoning does not hold water, and any way you try to spin this situation there will be holes in your reasoning for stealing my winnings and its clear to me and hopefully everyone else that is following this thread.
You guys don’t intimidate me, I am just standing up for what I think is right and this isn’t right. But I am smart enough to know when I am at a dead end and am not going to waste anymore time with this. You and your team can have all the sit downs you want to come up with a justification for your actions, but your reasoning is contradictory and your actions clearly tell a different story.
