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I’ve never figured out Rome’s reporting, whenever I have $$$’s in deposits the top level revenue is invariably a matter of cents. I only stay with them because I’ve been promoting them for a good while and want to see if things improve., Kind of dumb logic.
“During the second round of testing, none of the eight depositing players were credited to the appropriate affiliates.”
Wow, doesn’t exactly inspire confidence..
This is exactly why we are never the first to jump on a brand new casino or Software.If they come back with the bug issue excuse-my response is that bugs should be taken care of BEFORE you launch.I had this ‘feeling’ about this group -dominique can verify this LOL.Back in august I had the pleasure of a call from one of the managers there and i felt in my gut he was a slippery charactor that is why we have never dealt with them .Now i know we never will.
Rome Casino was surprised at these results, and has offered full cooperation and support to identify the cause and correct it with Top Game. These discrepancies may have been caused by a software bug and not an intentional act by the casino.what are they suppose to say when they get caught /we are a bunch of crooks and oops you caught us .
I think it is an insult to our intelligence when crap like this gets given as an excuse.Looks like CAP picked the right group to be their first audit ,Sorry I don’t kiss ass but I think it is obvious where they need to go -right on top of a rogue list.0% tracking for second deposits are not acceptable.
I agree that programs may be given a change to fix a few things but the writing is definitely on the wall on this program.We will be running a second test when Top Game is confident they have fixed the cookie issues that appear to be causing this problem. Rome Casino is also fully committed to a quick resolution and wants to ensure 100% accuracy in their tracking.
Its important to remember the following:
1. This is a new software platform. Inevitably there will be “bugs” to be worked out once the product reaches a real world enviroment. The key here is the software provider is eager to address and correct these issues and has promised to do so in a timely manner.
2. This is a US facing product. Its in our interest as affiliates to ensure we have as many choices available as possible for US players. Thats why CAP is eager to see the issues worked out rather then just condem Rome Casino.
3. Gabe and Josh are seasoned managers and we all have known them for years. I believe they sincerely want to fix things and that these variences we saw in testing were not intentional (shaving) on the part of Rome Casino.
Ahhh. Now I know why im Number 1 in google for some killer rome terms and get some traffic from it an only have 3 signups.
If these are honest mistakes :sarcasm: then it looks like a slap job that they didnt care about us ,except to get our players and make the money.It is ridiculous in this day and age with 2000 casinos that they can’t manage to get a tracking system to work.
i rather give ALL my traffic to vegas technology or rival than entertain all these fly by nights coming out of the wood work to target the usa traffic.
I thought the purpose of an audit is to find out what programs we can trust , not allow them to make excuses .This should be unacceptable ,before any affilaite program comes live they should know they have no tracking issues.I can even accept a small marginal error in tracking but 100% is too much to excuse.2. This is a US facing product. Its in our interest as affiliates to ensure we have as many choices available as possible for US players. Thats why CAP is eager to see the issues worked out rather then just condem Rome Casino.
I don’t agree with this at all.I rather have ONE casino i can trust than 100 that i have to watch my back on.Also look at the GOOD programs we have already for USA Players -rival casino and vegas technology have probably close to 50 casinos now.I can’t even count how many RTG there are.
I agree the managers have no clue on what is happening on back ends of the casinos they push.they would have to be programmers to know all the tricks being used.Presently USA players don’t even make up 10% of our income so maybe from my position I do have more choices and can throw them under the bus without a second thought.If this is what you have to resort to I would advise trying to target another market . I would like to hear what others are feeling about this.
@the27offsuit 194674 wrote:
Ahhh. Now I know why im Number 1 in google for some killer rome terms and get some traffic from it an only have 3 signups.
hope you are busy replacing them lol
I am a little confused is it Rome or TopGame that has the faulty bugs in the system?
I have to say though it makes a very interesting read and I am looking forward to the next one
It appears to be Top Game and the way the are cookieing visitors/players. Ive explained the details to their engineers and why the current protocol needs to be corrected and they seem motivated to do so.
Rome Casino has no influence on how the cookies are set or overwritten. That is a function of the software and clearly there are issues which need to be corrected.
I dont think it’s malicious, It appears to be mistakes made by a new start up software company which did not catch eveything in internal testing. This is not uncommon. Look at all the service packs Microsoft issues to correct flaws which made it through their test process.
I am a bit surprised that the “faulty software” malfunctions in such a way that it benefits Rome Casino’s bottom line. Are little error messages also popping up when they send out mailers or try to milk those untracked players? I doubt it….:Cry:
I agree it could be interpreted in a negative light and the audit shows what it shows. But we spoke with Top Game and verified some of the issues and they have been open with us through out the process even offering acccess to the software for review. I dont blame anyone for looking at the raw data and coming away shaking their heads. That was my first reaction as well.
@Professor 194692 wrote:
I dont think it’s malicious, It appears to be mistakes made by a new start up software company which did not catch eveything in internal testing. This is not uncommon.
5 out of 8 …
0 out of 8 …Mistakes? Didn’t catch everything? FFS Did they catch anything ?
That’s about a 30% correct tagging rate (5/16)
:Cry:I’m assuming that you are not creating onerous and tricky scenarios in your testing that involve cookie deletion or anything, or testing with cookie suppression – but simply trying to use people to start basic browsers and join up and play.
Someone has been sitting on the secrets of a big cash cow here – collecting an awful lot of players without affiliate tags at all ?! Surely any experienced affiliate program would have noticed this was way outside normal variation?
:sarcasm:Frankly the huge acquisition rate without affiliate tags MUST have told Rome Casino – and every affiliate program using Top Casino software for that matter – that they were capturing far more players without tags than they expected !
How could this be overlooked by the programs? How could it not be spotted through software testing prior to launch? How could it not be raised by affiliate managers who never got the same signup rates?
The phrase “willfully negligent” is springing to mind – especially as the status quo results in more money in the operators pockets … either that or “technically incompetant”
Not to shoot the messenger here (CAP Audit Team) … so – thanks for this audit Professor – it’s just highlighted the issues with going with novice programs/software.
:hattip:What I don’t get that how the already tagged players in the first round couldn’t be counted in the second round with their deposits (they are the same accounts afterall that used in the first round), that is not a cookie issue since those players are already tagged to an affiliate, and they don’t even open a browser again for playing, just start the casino desktop software. How could their deposits go with the wind, I doubt that there is no exact summary of each players at the casinos – just they don’t show the numbers to the affiliate backend.
And if the problem roots at Top Game, does it mean that all other casinos by Top Game (7spins for example) are effected and they are operating under these circumstances for long months now?
Sorry to say, but it stinks for me from far…
