Player removed from stats..

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  • #606304
    Anonymous
    Inactive

    Hello,

    I would like your opinion on this:

    If you refer a player and he lose $9,000, you’ll earn a nice commission. We all know that :)

    The next day the $9,000 has been removed from your stats and your commission is gone.

    You contact the affiliate program and you get a reply like this:

    The player used his CC on his wifes account. They had one account each, but the player made a mistake a registred his cc on the wrong account. We have closed the account, and asked the player to use his CC on his own account.

    We will keep the $9,000 and send it over to our risk department, and you won’t get your commission (maybe the player will make a chargeback). However, if the player lose money on his new account in the future, you will be paid. Have a nice day.

    The answer is not a direct quote, since I don’ t want to go public with the mail and the name of the casino yet.

    What would you do? Do you think this is fair to the affiliate?

    We’re not talking about credit card theft here. It’s a married couple?

    #755821
    Anonymous
    Inactive

    it’s complete and utter bullshit. If they are keeping the deposit then they just want to avoid paying you the commission.

    #755822
    vladcizsol
    Member

    Doesn’t sound right, but I know the casinos are hypersensitive about multiple player accounts at a single address.

    #755825
    Anonymous
    Inactive

    Are you sure they said “keeping the $” and not “holding the $ in case of a chargeback”? And then paying you when it is sure that there will be no chargeback?

    It could be that they worry the guy will get in trouble with his wife or vice versa for spending the money, maybe the amount played is unusually high for them.

    I doesn’t make sense otherwise, so maybe you misread the mail.

    #755826
    Anonymous
    Inactive

    @Dominique 147299 wrote:

    Are you sure they said “keeping the $” and not “holding the $ in case of a chargeback”? And then paying you when it is sure that there will be no chargeback?

    It could be that they worry the guy will get in trouble with his wife or vice versa for spending the money, maybe the amount played is unusually high for them.

    I doesn’t make sense otherwise, so maybe you misread the mail.

    Quote:
    The money was lost whilst playing on another players account and this is constituted as fraud. Therefore the money played on this account remains in the locked account and is handed over to our risk department. This is industry standard practice as players and operators need to be protected from this type of behavior. There may also be a chargeback claim from the players bank so this needs to be considered.

    Should this player go on and register his own account and play this will be mapped to you and you will receive revenues earned on this new account.

    They will only pay me commissions from this player, if he make a new deposit on his own account. They have closed and removed the other account from my stats.

    #755828
    Anonymous
    Inactive

    I think this is completely fair.

    They’re just covering their butts and not allowing anyone’s credit card but the name on the casino account for purchases. Fair enough. For all they know, the couple could be getting ready to divorce and one took the other’s card. They’re just trying to avoid unnessary chargebacks.

    If the player has legitimate funds of his own to deposit, and simply made a mistake by using his wife’s credit card.. then what’s the problem? He can make a deposit now with his own card and you’ll be paid the commissions on any losses. As it would be a valid deposit then.

    The $9000 or whatever it is that they said they’d send to the risk department. I’m sure they didn’t mean it’s theirs to keep and to have and not give back. I think they just meant that the husband couldn’t have those funds since they didn’t come from his cc. I would guess the risk dept. will refund it to the original card/owner of the card… as should be.

    What’s unfair about requiring the name on the cc’s used to purchase, to match the name on the casino account the purchase is made to?

    #755829
    Anonymous
    Inactive

    @Daera

    The support talked to the player on the phone. He played with his own CC but used it on his wife’s casino account by a mistake.

    They told him to open a new account in his name. I don’t think they plan to refund his first deposit(s)!

    If they refund his money I don’t have a problem. But if the casino keeps the money without paying me the commission, I think it’s wrong!

    #755831
    Anonymous
    Inactive

    With the new information I must say I will stand by my initial assessment. It does sound like they are primarily interested in coming up with a convoluted excuse to withhold your earnings. Boosting profit margins…. It’s a medium sized whale after all..

    #755832
    Anonymous
    Inactive

    Risk is who makes the decisions as to what happens to the money. That’s their job, the casino doesn’t make these decisions, nor does the aff program of course.

    They will likely be talking to the actual owner of the card and it’s likely the money goes back to that person.

    Just because two people are married does not mean that their names and dealings are interchangeable.

    This is one of many reasons why two or more accounts from the same household are usually not allowed at all.

    #755834
    Anonymous
    Inactive

    @Dominique 147307 wrote:

    This is one of many reasons why two or more accounts from the same household are usually not allowed at all.

    Yet, they encouraged him to open a separate account – then they will probably use the “one account per household” rule to confiscate any deposits he makes under his own account.

    It sounds to me like you’re out the commission no matter what happens.

    #755839
    Anonymous
    Inactive

    I agree… most probably no comission will be payed.

    #755842

    I agree with you. If the casino keeps the money and finally the casino doesn’t take the risk of chargeback over six months, the casino should pay you for the commission due to $9000 profits.

    #755843
    Anonymous
    Inactive

    The support talked to the player on the phone. He played with his own CC but used it on his wife’s casino account by a mistake.

    I’m sorry I misread the first post.

    If the casino gets written verification from the owner of the cc that he himself played the funds from his own cc. And signs that he authorized those charges (from his cc) then I have to agree with you. That eliminates some chargeback risk that they could have worried about.. and clearly then would show nothing was done ‘fraudulently’ and if that’s established.. they should just let it go as a one-time mistake.

    Heck… I had problems many years ago from my sister-in-law that gambled online too, and everytime she came to my house she’d be on my computer playing. We just had to send our ids/docs and sign a statement explaining our relationship.. and they cleared it up. Your player should be able to send statements/documents, and be cleared up also.

    Maybe you’re jumping the gun here. The casino might just clear this up the right way. If they do, it doesn’t happen overnight. It might take a week or two even.

    #755846
    Anonymous
    Inactive

    This is the conversation the support had with the player. I have removed all personal details, so it shouldn’t be a problem that I post it here:

    Quote:
    casinosupport:

    A man answered the phone as Mr X.

    I asked to speak to Mrs. X , and he said she is not near him.

    I then asked if i may speak to Mr X (card holder). He said it was him, and confirmed the last 4 numbers of the card.

    I asked if he gave permission to Mrs. X to use his CC, and he replied saying that it was he that used the CC not her.

    He also said that the email address used to register is his. He said he made a mistake when opening the account, as he wanted to open 1 for her and himself, but he ended up using the CC on her account instead of his.

    I advised him that we will close this account, to avoid any confusion, and possible delays in future withdrawals, and that using a gaming acc in someone else’s name is not allowed.

    I told him to register an account in his name. He said he understands and will do so.

    I replied:

    Quote:
    Thanks for your reply.

    What about the money he lost?

    /Benjamin

    Quote:
    Casinosupport

    The money was lost whilst playing on another players account and this is constituted as fraud. Therefore the money played on this account remains in the locked account and is handed over to our risk department. This is industry standard practice as players and operators need to be protected from this type of behavior. There may also be a chargeback claim from the players bank so this needs to be considered.

    Should this player go on and register his own account and play this will be mapped to you and you will receive revenues earned on this new account.

    Maybe I misunderstand the e-mail, but the way I read it, they will only pay me commissions from the new account, and they don’t plan to refund the money to the player, because if they did, chargeback wouldn’t be a problem?

    #755847
    Anonymous
    Inactive

    Sent the casino an email – ask them how long the $$ is going to stay in the risk dept .

    Ask them what happens to it in 3 months if he does not make a charge back , will you get your cut ?

Viewing 15 posts - 1 through 15 (of 26 total)