Neteller card / altair not working for anyone?

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  • #606526
    Anonymous
    Inactive

    Hey,

    My Neteller card isnt working at cash points today and I cant login to the altair site, its just refreshing.

    Anyone else having problems?

    #756951
    Anonymous
    Inactive

    Glad it’s not just me ;-)
    I managed to login to the altair site once today but not again, also all online transactions that used to process fine no longer do.

    #756958
    Anonymous
    Inactive

    Mine doesn’t seem to be working either…. great….:sarcasm:

    #756959
    Anonymous
    Inactive

    Crap…

    I went to the city centre to get my Christmas shopping and I loaded the card twice this week to make sure I had enough, I didn’t take any other cards with me so I couldn’t get things :madat:

    #756960
    Anonymous
    Inactive

    I can log into the admin okay – even got a live support chat going.

    But as usual with live help they were really no help at all – fed me a line about a technical glitch that will be fixed in 2-4 hours and tried to cut and paste unrelated answers – all seemed very fishy…

    Only time will tell what the real issue is.

    #756961
    Anonymous
    Inactive

    I just got a reply by email:

    Quote:
    Hi John,

    Due to circumstances beyond our control, in fact a power outage in the area that the service is based, we were unable to support all sites. Backup generators kicked in to back up essential information and the service should be up to speed in the next hour.

    #756962
    Anonymous
    Inactive

    @DeuceAce.com 148666 wrote:

    Crap…

    I went to the city centre to get my Christmas shopping and I loaded the card twice this week to make sure I had enough, I didn’t take any other cards with me so I couldn’t get things :madat:

    yeh and that means you couldnt get my xmas gift!

    #756965
    Anonymous
    Inactive

    Dont worry Martyn, I had enough cash to get yours ;)

    #758984
    Anonymous
    Inactive

    I’m having the same problem again today, no cash machines will pay out and all are saying they don’t accept that type of card but I have used it a number of times before.

    Is anyone else having problems?

    #758994
    Anonymous
    Inactive

    I was unable to login to the altair site earlier today, have managed to do it a few mins ago. Haven’t tried withdrawing sine yesturday (which went through fine)

    #758995
    Anonymous
    Inactive

    Had this problem the other day – quite embarrassing as I was using it in a shop and it was the only card I had with me. Starting to lose confidence in it a bit to be honest….today would make it 3 occassions in a month. Love the concept, but just doesn’t seem reliable.

    #758999
    Anonymous
    Inactive

    Looks like their site is totally down now as well…

    I have been trying for about 20 mins and cant get it to load.

    I don’t like having money tied up in a “bank” when I can’t use it, all my payments have been sent to it this month for a large payment I have to make, which is making it a lot worse.

    #759005

    The same. I also could not cash out at ATM point by Neteller card yesterday.

    DeuceAce.com;148652 wrote:
    Hey,

    My Neteller card isnt working at cash points today and I cant login to the altair site, its just refreshing.

    Anyone else having problems?

    #759029

    Hmm, same thing happened to me in december.. The ATM alerted me to contact the card provider, however within a couple of hours the card worked just fine again…

    I sure hopes that the card will work today…

    Shame on you mr. cardprovider….

    #759045
    Anonymous
    Inactive

    I’m considering stopping all transfers to my altair card after hearing about how many problems its having.

    In their TOS it says they accept no responsibility if money is lost.

    Money lost = Money in transaction from Neteller to Altair?

    Does anyone know what would happen in the case of money being sent from Neteller to Altair and the money not being put into the card?
    What about if the money went in and Altair was offline for a long time meaning the owners of the funds can’t withdraw or use it?

    I would love to hear an official response from Altair or Neteller about this, it is quite a big issue.

Viewing 15 posts - 1 through 15 (of 22 total)