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I lost all my old players?

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Viewing 15 posts - 16 through 30 (of 31 total)
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  • #758117
    TP2112
    Member

    Stats problems again… :Cry:

    In my players’ stats I can only select november and december 2007,
    Stats seems FREEZE! NO UPDATE!

    Please Conrad… fix VP STATS!

    #758452
    Anonymous
    Inactive

    Yess still problems with stats!

    And earnings did NOT update ok thise month AGAIN…..

    PLEASE PLEASE PLEASE GET IT FIXED…

    Also traffic stats please!

    #758631

    We are aware of the problem, and I can assure you that our technicians
    are doing everything possible to try and resolve the issue of data not
    being carried into the site.

    Please be aware that this issue has only been reported on a handful
    of affiliate accounts, the large majority of accounts are updating
    correctly, we are doing everything possible to research the aparent
    cause behind stats not updating on those accounts.

    We previously had a problem with the replication of data being interupted
    due connection being dropped by our servers, the massive amount of data
    that is being pulled through the to website times out, therefore a full
    update is not going through.

    Please note that this problem wass intermittent and affected data reflecting
    in reports such as profit and loss as well as traffic stats.

    I do realise that you are feeling frustrated over this but I can assure you
    that we are working as quickly as possible to have this issue resolved.

    Thank you for your patience so far, we do appreciate it.

    #759580
    Anonymous
    Inactive

    Hi Vegas Partner,

    Any news about the missing update of earnings and traffic ??

    Please update my earnings from the month of JAN.

    How can it take 5 month to get thise erro fixed ?
    What did you put in to get it fixed ??

    #759953
    Anonymous
    Inactive

    Now I know why my earnings went to 0 in the midlle of Jan….. :( :( :( In Jan I’ve earned 41$ – unreal….:flush:

    #760102
    Anonymous
    Inactive

    They do crapy nothing to fix the problem!

    #760106
    ALEX777;152425 wrote:
    Now I know why my earnings went to 0 in the midlle of Jan….. :( :( :( In Jan I’ve earned 41$ – unreal….:flush:

    I would gladly look into this for you, please could I have your AffID?

    #760109
    Lucretia
    Member

    Just logged in at VegasPartner to see the revenue but encountered this again :

    Microsoft OLE DB Provider for ODBC Drivers error ‘80040e14’
    [Microsoft][ODBC SQL Server Driver][SQL Server]Incorrect syntax near the keyword ‘and’.
    /loggedin/prloss.asp, line 355

    Conrad I hope you can have this fixed permanently soon, the repairs do not seem to last longer than one month.

    I just can not believe this you let us remind of the old glitch again and again.

    I hope you can keep me aboard, but you are not making it easy for me and I can not stand to hear a friend of mine saying “told you so”.

    Regards
    Rick

    #760118
    Inspiration;152617 wrote:
    Just logged in at VegasPartner to see the revenue but encountered this again :

    Microsoft OLE DB Provider for ODBC Drivers error ‘80040e14’
    [Microsoft][ODBC SQL Server Driver][SQL Server]Incorrect syntax near the keyword ‘and’.
    /loggedin/prloss.asp, line 355

    Conrad I hope you can have this fixed permanently soon, the repairs do not seem to last longer than one month.

    I just can not believe this you let us remind of the old glitch again and again.

    I hope you can keep me aboard, but you are not making it easy for me and I can not stand to hear a friend of mine saying “told you so”.

    Regards
    Rick

    Hi Rick,

    Thank you for the post, I just wanted to check with you first before I
    take this to our dev team as to whether you were using I.E to view the
    stats? Our reporting manager only works with I.E and would give you
    this error if you were using Mozilla, FireFox or Opera.

    If this happend while using I.E please let me know.

    #760120
    Lucretia
    Member

    Conrad,

    It seems to work now but I use IE 7.0 so there should not be a problem.

    Thanks
    Rick

    #760124
    Inspiration;152628 wrote:
    Conrad,

    It seems to work now but I use IE 7.0 so there should not be a problem.

    Thanks
    Rick

    Thanks for that Rick, I have been asking our dev teams, questions
    related to topics posted in this thread and have some feedback
    for everyone, this may however not be the answers that you are
    looking for but I believe that it is a start in the right direction.

    For those of you that have been testing the links and downloads,
    please could you forward me the account numbers that haven’t
    linked to your affiliate account. I need to pass these on to our dev
    team to review and sort out.

    1. Affiliates show massive clicks & downloads numbers but 0 conversions,
    this is either due to Google Bots or something else. Please review.

    – At this stage the Google bots causing the clicks and downloads seems to
    be the most plausible cause for the poor conversion rates.

    – This we will only be able to tell once I have completed the new site and all these
    changes has been included to check for any bot activities.

    2. The stats are not refreshing and remain static for days at a time.

    – Can you please clarify if this is PRLOSS or Traffic stats,
    – We are checking the replication to Canada every morning
    to make sure that they are running correctly.

    3. VegasPartner is not accurately recording every player that is sent, players are
    slipping through the system ending up with NOTAGs. Affiliates have tested the links
    themselves to see if there accounts were being tracked by making purchases but
    nothing came through.

    – Can you please send us the account numbers for these players that are sitting
    with NOTAGs so that we can chase it up with MGS. I have asked on numerous
    occasions for account numbers when these types of problems occur but never
    received them. Please could all affiliates that have tested this please forward
    the account numbers so that we can review this issue and bring it some finality.

    4. Our reports are timing out, even on DSL connections.

    – As I have said before most of the time outs occur due to the replication that goes to
    Canada. The replication runs every 4 hours at (4am, 8am, 12pm, 4pm, 8pm and12am),
    these are the times that most of the affiliates might experience time out problems.

    – Also, the Vegas Partner site runs both on MSSQL and MYSQL and the MYSQL is
    slow on retrieving the data that causes timeouts when the server are experiencing high
    traffic loads. We are currently busy investigating to change all over to MSSQL but we
    can’t just flick a switch. We are working here with critical data and therefore must be
    sure that all will be working correctly before we switch over. The arrival of the new
    server also delayed the schedule as we need to get that server and the cluster up
    before we make changes on the database.

    #760129
    Anonymous
    Inactive

    Hi Conrad,

    Why did you not come back to me ?

    Why did the tec not fix my stats problems ?

    It is 6 month ago i first told you about the problems!

    Why Why Why Why Why Conrad ??

    #760130
    Dcbonus;152637 wrote:
    Hi Conrad,

    Why did you not come back to me ?

    Why did the tec not fix my stats problems ?

    It is 6 month ago i first told you about the problems!

    Why Why Why Why Why Conrad ??

    Why? It’s strange that you can’t seem to remember our last MSN chat.

    You told me that you were not happy with what I was telling you, and
    you wanted to speak to someone else who could answer your questions.

    If you can recall I referred you Antoinette, who was expecting your email
    but nothing was sent to her. If you would like I can post our chat history
    to confirm that this was discussed. This is why you haven’t heard back
    for me.

    #760131
    Anonymous
    Inactive

    Mann please forward the info to (Antoinette) your partner! will it not be lot easyer ? lol

    By the way i have added Antoinette to my msn,but no Antoinette online there.

    #773368
    Ukbfvuji
    Member

    I just want to ask for this part of post : “The arrival of the new
    server also delayed the schedule as we need to get that server and the cluster up
    before we make changes on the database.
    Is this problem can make problem with affiliate convesion ?

Viewing 15 posts - 16 through 30 (of 31 total)