- This topic is empty.
-
Posts
-
That’s not at all acceptable!
Dominique;204678 wrote:That’s not at all acceptable!Dominique, please explain what you would have done if you were sitting in CS, when they asked about Wild Vegas?
thanks,
In routine period bonus updates I went to Slots of Vegas casino. I got there after clicking on my aff url. I wanted to ask if some coupon codes were still available. I lauched Live Chat.
Wild vegas? Slots of Vegas? Either way, the player was sent to Cool Cat without being tracked. So the affiliate (if this had been a real player) would have lost the comission. So then one wonders how often players are redirected verbally….
Dominique;204686 wrote:Wild vegas? Slots of Vegas? Either way, the player was sent to Cool Cat without being tracked. So the affiliate (if this had been a real player) would have lost the comission. So then one wonders how often players are redirected verbally….Could you please just answer the question…
“Dominique, please explain what you would have done if you were sitting in CS, when they asked about Wild Vegas?”Ok, wild vegas – slots of Vegas (still confused which we are talking about here) – I don’t know the answer to that because I don’t know what was the matter with the casino. Was it temporarily down? Is it closed? Is it even yours?
Since I haven’t kept up with your properties and don’t know the course of the conversation that took place, I really can’t answer that. I would hope CS knew more than I do…
If I were you I would dump this program right away.
It sounds as standard practice – the CS is probably advised to try and verbaly refer players to new casinos every chance they get… I mean, what kind of customer service representative are you if you cannot access the property you are supposed to service?!? That’s bull – dump’em!Quote:It sounds as standard practice – the CS is probably advised to try and verbaly refer players to new casinos every chance they get…They even want your phone number……at Palace of Chance?
Required items indicated with *. Stupid;204690 wrote:If I were you I would dump this program right away.
It sounds as standard practice – the CS is probably advised to try and verbaly refer players to new casinos every chance they get… I mean, what kind of customer service representative are you if you cannot access the property you are supposed to service?!? That’s bull – dump’em!The problem was not the CS agent could not access the back office, the problem was no one could access anything of the casino. The players could not play in the casino, so CS sent them to another casino. Any online casino that has more than one casino does this when one brand goes down from more that 24 hours.
Inspiration;204693 wrote:They even want your phone number……at Palace of Chance?Required items indicated with *. If for some reason you are cut off from chat they will call you back at the number you put there.
Thanks,
The problem was not the CS agent could not access the back office, the problem was no one could access anything of the casino. The players could not play in the casino, so CS sent them to another casino.
Bull! The guys just said that he went to the casino and contacted the Live Chat from the casino’s website. And if it’s a standard practice for your casinos to go down for more than 24 hours…
Bottom line, some aff programs always try to switch players to new casinos from their brand:
1. It eliminates any commission that may be due to affiliates, while the player still plays.
2. Re-hooks the player by opening new account at a new casino + giving the player bigger bonus (which = bigger wagering requirements and less chance to withdraw any winnings).I am 100% sure that if the same guy contacted the customer service with CoolCat bonus question he/she would be given “a big bonus” to sign up at a different casino.
Stupid;204697 wrote:Bull! The guys just said that he went to the casino and contacted the Live Chat from the casino’s website. And if it’s a standard practice for your casinos to go down for more than 24 hours…Bottom line, some aff programs always try to switch players to new casinos from their brand:
1. It eliminates any commission that may be due to affiliates, while the player still plays.
2. Re-hooks the player by opening new account at a new casino + giving the player bigger bonus (which = bigger wagering requirements and less chance to withdraw any winnings).I am 100% sure that if the same guy contacted the customer service with CoolCat bonus question he/she would be given “a big bonus” to sign up at a different casino.
Please goto the casino and download it. Then try to log in.
http://www.slotsofvegas.com/
Tell us what happens?Stupid;204697 wrote:Bull! The guys just said that he went to the casino and contacted the Live Chat from the casino’s website. And if it’s a standard practice for your casinos to go down for more than 24 hours…Bottom line, some aff programs always try to switch players to new casinos from their brand:
1. It eliminates any commission that may be due to affiliates, while the player still plays.
2. Re-hooks the player by opening new account at a new casino + giving the player bigger bonus (which = bigger wagering requirements and less chance to withdraw any winnings).I am 100% sure that if the same guy contacted the customer service with CoolCat bonus question he/she would be given “a big bonus” to sign up at a different casino.
Also, you can access chat from the website. The website and the casino software are not on the same servers.
Well, this alone speaks volumes about this affiliate program and the quality of the properties…
Stupid;204700 wrote:Well, this alone speaks volumes about this affiliate program and the quality of the properties…“Bull! The guys just said that he went to the casino and contacted the Live Chat from the casino’s website. And if it’s a standard practice for your casinos to go down for more than 24 hours…”
Please tell me what happened? Did I tell you Bull or the truth?
Thanks,
Oh, you told me the truth alright
