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Hi Potsie,
Thanks for your post. I am very resentful in the fact that you have not been assisted by our support staff. This is not a regular instance for us. I would like to get things taken care of for you so if you could shoot me a PM or email at [email protected] I would be very happy to get the ball rolling for you.
I look forward to hearing from you!
Very Best Regards,
DanielleHi Danielle
I’ve sent you an email with the messages from the agent in question. I truly hope that you can redeem Chipleader sites and actually address my concerns. It is a shame to have a nicely polished product and to follow it up with subpar customer service agents. In fact, it is completely unacceptable in my books. Is there only one person that works for AP that answers emails? I like the merchant sites, like the agent site, like the banners and creatives, but the most important element is lacking!
Hi Potsie,
I just received your email, I will be going over it and hopefully getting it taken care of later today or tomorrow. Thank you!
Cheers,
DanielleAfter receiving top notch service from Danielle, I have decided to continue to promote Chipleader sites, AP and UB. I have gotten my withdrawal request processed in less than 24 hours from the time I posted this topic. Danielle is a class act and truly an asset to Chipleader. Without her personal attention I would have definitely never promoted another Chipleader site again! Thank you!:hattip:
I have the same problem – mails sent to [email protected] goes unanwsered.
could you help me ?
best regards
hostrup
Hi There,
Please email me your concern/issue to [email protected] and I would be more than happy to assist. I look forward to hearing from you.
Best,
D:wavey:D!
What happened to the promised mail ?Hi Again,
Wow I am quite shocked by your post, your inquiry has already been sent to a backend tech who’s checking your player’s rake stats, etc. As an affiliate manager I have many affiliates to tend to and each one is very important to me.
I appreciate your kind patience and I will have an answer for you as soon as possible. Thanks.
Very Best,
Danielle@ChipDani 134409 wrote:
Hi Again,
Wow I am quite shocked by your post, your inquiry has already been sent to a backend tech who’s checking your player’s rake stats, etc. As an affiliate manager I have many affiliates to tend to and each one is very important to me.
I appreciate your kind patience and I will have an answer for you as soon as possible. Thanks.
Very Best,
DanielleGreat, thanks, it looks like there is being taken care of things now.
@D
Any news ?
@Danni.
Have tried to contact you several times, and got a reply from you. But unfortunately it didn’t solve the problem.
Are you looking into the problem, and when do you expect this minor issue to be cleared / resolved ?
It is just a minor stats problem, but a response would be nice.
Best regards
Carl
I’m in the same boat here as well. I spent 30 minutes with AP support which was a total waste of time. So far one PM and two e-mails to Dani have gone unanswered.
Anyone thinking of promoting AP should think twice about it.
just received an e-mail from AP.
@Danni.
The issue is as you know still not resolved.
The least you could do was to inform me what is happening ?
well its nice to see AP can spend time getting advertising on CAPS newsletter, BUT WHATS THE POINT FFS !!!
I alsmost NEVER EVER get a reply from them !!!! there are lots of threads about this here and at PAW too.
Out of the last FIVE emails to you danielle – ZERO have been aswered.
From my experience Chipleader are the WORST affiliate dept i have worked with and i beleive they should have there certification taken away as they are not reponding in a timely manner (if responding at all)
In my 18 months here you will have never seen a post like this from me, but enough is enough (and i used to send them shit loads of players – now i only send them around 20% of what i used to, because of the constant non replys)
