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I have to say that i am a very experienced affiliate, but this is the first time that I have encountered such attitude on the part of a big company towards an affiliate.
I’ve been sending players to Spinpalace/Betway (Wagershare) since AUG 11. And straight away i started experiencing that something strange was going on with this company.
During this period I sent dozens of average players and 4 high rollers. All 4 high rollers were banned due to different problems in different periods of time. All 4 high rollers came from different countries and were referred via a variety of our affiliation sites.My Wagershare account manager has stated the following:
The first player (played from AUG till OCT), after losing quite a lot, sent them a letter, asking to let him stop playing and to close his account. – ok, that makes sense.
The 2nd one (played from SEP till NOV) said that his computer was used by another person or something like this – that sounded weird, by whatever.Up until this point I accepted what Wagershare claimed and continued sending traffic to them, even though they were the only company I was experiencing these types of problems with.
Then Wagershare decided to delay my payments by 3 months in order to “insure” themselves against any chargebacks. I accepted this but found it puzzling that they removed the progressive contribution for that player off my earnings that same month and not after 3, which is why I decided to lower their positions on the site and send them less traffic.In January 2011 I decided to start sending traffic to them again since they did pay me what I was owed after 3 months.
However, now I am experiencing an even bigger problem; In January I sent them another high roller (Danish player) and in February sent a high roller from Norway. The Norwegian player made 110 deposits within 5 days and was playing like crazy. So much so that my AM called me a few times to say “wow, you see, we do work well.”
This continued for about a week and then surprise, surprise the same problem happens. Norwegian account is locked. This time I heard from Wagershare that what happened was they “don’t know exactly, but seems like a player didn’t know that he/she had a debit card, not a credit card, blah blah blah. Norwegian police is involved and so are the Norwegian government, FBI, CIA, KGB, Mosad and all the rest….”
Then last week I noticed that they also closed the Danish high roller account I sent in January and for a change my AM did not sell me some fairy tale about why it was locked and admitted he doesn’t know and could be to do with the documentation the player sent the casino. I think you will agree that hearing this made me feel like I am in the hands of a very professional AM, working for an organized and efficient company.As things stand at the moment Wagershare owe me around $18,000 for the month of February but they are going to pay me just $600 out of it. As for the remaining $17K and change owed – I cannot get anyone to provide me an answer. My AM has no authority and cannot even provide me with information about the things that happened let alone the things that will happen.
I asked my AM to speak to one of his bosses. That was over a week ago and of course I am still waiting….
Wagershare is probably the only company I work with where I do not have a direct contact to any director or team manager.I do think they just don’t give a damn about my business with them. They just keep ignoring me and won’t bother even to update me on the situation. What would you advice to do in this case?
Id cut my losses and drop them, not worth getting even deeper into this hole with them imo.
Personally Im at the point already where Id drop a program for a lot less than that..Good luck, hope you get this sorted.
Hi genich99, I’ll reach out to my contact at Wagershare to see if I can help with some answers here. Stand by for more info…
@Megan 237246 wrote:
Hi genich99, I’ll reach out to my contact at Wagershare to see if I can help with some answers here. Stand by for more info…
Hey Megan, thanks a lot!
Hi genich99, can you PM me your contact details? I’ve been in touch with Wagershare and they’d like to reach out to you directly. Thanks!
@genich99 237309 wrote:
Hi Megan,
Just did. Thanks a lot!
Glad to see you are getting some needed attention.
With such a big account I would think they would be very accomodating.(I first had contact with them back in ’05 when they got moneymechanic, but not much since then)
Please DO let us know how this goes.
Just to update you, guys. Meantime no one from Wagershare has contacted me. Again i have to bug the acc manager that has no answers. One of the players (the smaller among the 2 recently locked) was unlocked. It was a Danish guy that had to send them some docs. The acc manager told me i will receive the FEB earnings for this player in April. Regarding the big Norwegian player – nothing. So more than $16,000 that they still owe us and no response.. Great partners..
Hi genich99, thanks so much for updating us. I’ll reach out again and will let you know what I find out.
@genich99 237576 wrote:
Just to update you, guys. Meantime no one from Wagershare has contacted me. Again i have to bug the acc manager that has no answers. One of the players (the smaller among the 2 recently locked) was unlocked. It was a Danish guy that had to send them some docs. The acc manager told me i will receive the FEB earnings for this player in April. Regarding the big Norwegian player – nothing. So more than $16,000 that they still owe us and no response.. Great partners..
One week is plenty of time for a contact to have been started.
I hope you get this sorted out.In the meantime, they are on my ‘crap’ list.
Hi genich99, I just received word that there should be someone in touch with you very soon. Let us know what happens!
