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Viewing 15 posts - 61 through 75 (of 95 total)
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  • #744924
    Anonymous
    Inactive

    Please bare with me I’m waiting for the payments team to get back to me regarding this.

    Regards
    Elliott
    Aff Club

    #744935
    Anonymous
    Inactive

    I havent heard crap on any of my accounts, let alone payments.

    #744984
    Anonymous
    Inactive

    hi, IOG Casinos, i have PMed you few days ago, about my login problem since you merge to affclub. but i haven’t heard anything yet.

    please check your pm box, and hope you will solve my problem, thanks

    #745142
    Anonymous
    Inactive

    Your accounts fine, remember to type your username then hit the spacebar and type IOG.

    For example:

    login: Donut IOG password:****

    I’ve just checked your login and password and there’s no problem.

    Richard i’ll PM you your details now. I look forward to your response

    Elliott
    Aff Club

    #745143
    Anonymous
    Inactive

    Regarding payment issue’s that have been posted in this thread, I will have solutions for you by Tuesday.

    Please keep an eye on our sub forum next week.

    Warm Regards
    Elliott
    Aff Club

    #745241
    Anonymous
    Inactive

    OK, I finally got in to the new stats system ….(AGAIN)

    Why this had to change my username that worked during the first few days of the program….makes absolutely no logical sense….but oh well. (waiting for over 4 weeks for an answer is bad too and only happened in my case after others recommended that someone should help me….but that is also another story.)

    Ok, last night I briefly logged in to see if the account did in fact work (and it does) and what my carry-over was….

    I noticed that I am only allowed to run a report since April 1st…and I see some monies owed, but not what my screen shot from end of June showed. I am now this morning logging in from home attempting to run a report to see what monies are owed and the system is having difficulty in producing the report. (this may be due to an overload of the servers by those who haven’t been able to see stats in quite some time)

    So far it appears that the reports are showing me either 15% or 60-70% of what my stats showed last month….

    Could you explain “step-by-step” how an affiliate goes about running a report to see what monies are owed to them if there is a carry-over previous to April 1, 2007?

    Could you explain what happened to all the profiles/campaigns that affiliates had?

    Could you explain how affiliates are now to set up campaigns?

    Could you explain why IOG felt the need to take stats that worked, integrate a payment system that totally and completly wiped out a set of working stats that no longer allow for campaign tracking and blew away the mojority of affiliates carry-over and thus severly damaging the reminaing trust in the viability of the program?

    Rick
    Universal4

    #745264
    sipher
    Member

    I was told by my aff manager that the online reports at Affclub were inaccurate. It was just a hint for the aff managers to see how the affiliates were doing. I dont know if I wanna promote their brands if I cant trust the stats..

    #745267
    Anonymous
    Inactive

    I would assume, like any new interface (especially lately it seems) it will take time to iron all the reports out.

    #745299
    sipher
    Member

    Sure but in my opinion it should be in their interest to pay us. We shouldnt have to remind them and give them usernames etc etc in order for them to look into our accounts.

    Why not just look through every single account and see if there’s something wrong. I doubt that they had paid me if I didnt contacted them and asked where my payments are.

    #745402
    Anonymous
    Inactive

    I understand you are starting to send emails out now (of course I didn’t get one) that states all monies and negative balances have been transferred over to peoples accounts, thus finalizing the merge.

    This of course is NOT true in my case as there is still missing revenue and I would like to know how we can see monies owed to us previous to April 1st 2007.

    I took much care and time to ask detailed questions asking you to explain (TO EVERYONE) how to look at stats that you are saying have been transferred….and have not been transferred in many many cases.

    Where do we see carry-overs prior to April 1, 2007?

    Where do we see a running total of money owed to us that has NOT been paid?

    Playtech covered these areas extremely well for us, and I’m sure they continue to provide this data to you, why are you HIDING this information from us?

    Rick
    Universal4

    #745694
    Anonymous
    Inactive

    Firstly did you e-mail payments@affclub.com. If you noticed I posted two e-mail addy’s one for general enquiries and one for payment/account issues.

    Of course I will now follow this up for you, but any further issue(s) you have concerning your account please use the e-mail addy’s, this is why they were created.

    Again payments@affclub.com this is for payment/account quires.
    support@affclub.com this is for general issues for example login problems.

    Also you might of noticed Richard the post on 06/05/2007 concering logging into your account. http://www.casinoaffiliateprograms.com/bb/update.20801.html.
    If you tried this I think you might of saved some frustration I’ve witnessed in your posts, Of course I take responsibility for you not reading this thread and applying the information I posted over two months ago.

    I will follow up on your request Richard and get back to you over the next few days.

    Warm Regards
    Elliott
    Aff Club

    #745814
    Anonymous
    Inactive

    So in other words, you do not want to state publicly how any affiliate is able to see the carry-over data in the new stats system?

    Rick
    Universal4

    #745902
    Anonymous
    Inactive

    Those email adresses do never reply! Elliot you also did never reply to my PM. I´m not able to get my party cashier details, I´m not able to see any of my IOG commisions being transferred!
    Will this ever end?

    #745925
    Anonymous
    Inactive

    I referred your PM to the appropriate dept. Please PM me dates you sent any correspondence to either e-mail addy I posted.

    I’ll investigate this for you, and get back to you Monday or Tuesday with a solution. Please accept my apologies and I thank you for your patience.

    Regards
    Elliott
    Aff Club

    #745928
    Anonymous
    Inactive

    Richard…..please read post 71 again,

    “I will follow up on your request Richard and get back to you over the next few days”

    Thanks
    Elliott
    Aff Club

Viewing 15 posts - 61 through 75 (of 95 total)