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@jopaa 239341 wrote:
It’s the second time that a well known casino put a good depositing player under review. I want to tell you that this is the only online casino where this happen to me. And a little bit strange that both of this players was good depositors (at least for me).
The customer support give me this answer:
“Please be advised that a minus figure on 30/04/2012 is because of one account being suspended.
The players account is being under review, if the account is re-instated you will see the sign-up go back onto your figures and you will earn back your commission.”
It was the same answer that I’ve got the first time but then I have received back no player and no commission. And I’m a little bit angry because I was earning about 200 euros in one day only from this last “reviewed” depositor.
Anyone of you have this kind of problem as well?
Hi jopaa… Thanks for sharing this with the community. ARG! Sounds insanely frustrating. I wish I had some input on this… Looking forward to what the community has to chime-in on and other experiences & (hopefully) solutions!
Were they playing for some time before being put on review or were they audited pretty quickly?
@bingoadvantage 239386 wrote:
Were they playing for some time before being put on review or were they audited pretty quickly?
These was new players that deposit a lot of money in one day and after a couple of days they show in my stats with minus.
I have had a player ‘quarantined’ before but its the same thing then after a few weeks they were unquarantined, its annoying but I don’t think its dubious
@jopaa 239415 wrote:
These was new players that deposit a lot of money in one day and after a couple of days they show in my stats with minus.
Any news on this jopaa? Curious to see what could be going on here. Please keep the community posted!
Its not uncommon for groups to do this. Some of the smarter casinos will do something like:
new player X from an a high risk chargeback country, using a high risk chargeback method max deposit in first week is $200
new player X from an a high risk chargeback country, using a low chargeback method max deposit in first week is $400
new player X from an a low chargeback country, using a low chargeback method max deposit in first week is $1K
And as time progress, rules such as.
If the player has been a member for 1 month, deposited x times, not chargebacked, their max deposit per month might increase to 2KAfter 3 months it might increase to 10K.
Off course this can be manually over ridden by the casino/poker/sportsbook manager so that a player might be deemed safe from day 1. But a review should take place.
One of the extreme experiences I had was a poker player who came in, and deposited 180K in the first 3 days. While good – it set of a lot of alarms.
The transaction fees on 180K deposited in 3 days was also quite crazy.
