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I havent spoken to Laurent in some time, I usually just deal with Martine when checks are due. They pay me every month and Players dont complain. I haven’t really pushed the relationship any further then that.
Question: Does your player HAVE a problem with them now? Or are they just concerned about a report they saw at B2G?
B2G does NOT have a problem with Tropez. They are advertising them on the top banner now.
There was a screwy incident with del Rio but it was cleared up.
CM is a very picky person when it comes to accepting advertisers, so I am sure players do fine with Tropez. I don’t see Del Rio up there though.
One note of caution here: I know that many players have found that opening an account at Del Rio ended their ability to register at Playtech casinos. I’m in the same fix. Upon registering at Del Rio, I was locked out there, and at all future Playtech casinos.
(Playtechs where I already had an account continue to work just fine.)I think it would be foolish to send my visitors there, knowing that some of them may no longer be able to become players of mine at other Playtech casinos.
If there’s a problem with bonuses, then make it clear to the players in question that they are no longer eligible for Playtech signup bonuses. But don’t just prevent their depositing altogether. Remember, the casino has complete control over bonuses. Why would you blacklist anyone, unless they charged back or committed some type of fraud?
One of my best players is no longer able to open new accounts because of this. It’s Playtech’s loss, but mine as well. I think he has accounts at maybe 10 Playtech casinos, which is comparable to my own numbers.
that does suck! you know why? because it costs us a small fortune to get any kind of real depositing player signed up; and out of those, what, 1 in 30 is a whale; maybe 1 in 100, I don’t know, but the point is that the whales make us the real money. I’d take 3 whales over a hundred “grab bag” players any day of the week.
they tend to stay a while; play large amounts of money which if you’re real lucky like me last year; you’ll get that whale to win big on the 29th and with Casino Rewards and their zero balance terms, I did very well the following month as that player lost all his big wins back, and then a little to boot.
anyway, it sounds like this guy is a true player. To have things end up the way they did is absolutely rediculous!
Vegas would have the employee that did that player like that: beaten and then fired.
And saddest is; these are management decisions. I mean come on; you want to play power games; do it on somebody else’s $200, not mine! cause now days that’s what it costs to get a player, and that’s if you know how to shop. *I’m not talking bonus hunters and penny slot players; those come cheaper.
what are these places thinking? at least give me the chance to pay for the bonus out of my own damn pocket before they go doing to me like they did BJI .
Hey BJI, I ask you; would you have shelled out the $100 (or likely less) …. whatever the cost of the bonus; so you could keep this player as things were before?
I’m betting yes. But even if you say no; wasn’t it nice to be able to decide what happens to your hard earned players before I so casually told him/her to go to hell?
I’ve had this arguement with RB. Running off players over a $7 difference when it costs me 15 times that to get that player signed up. (player was me, I started a second account but accepted no bonus, in fact, I intentionally did not deposit enough to be eligible for any bonus). And then I wrote support and told them.
next thing I know, the account is locked, and though willing to move me back to my original account; in order to get the remaining $7 I had left from that night’s deposit, they wanted me to go find some kind of data …blah blah blah
well any thinking man is going to say to himself; I can waste 20 min trying to figure out this new area or I can spend the next 10 min downloading a different casino, deposit $25 and get $100 (at allslots)
now how do you think that player, who deposited knowing he wouldn’t get a bonus; is going to spend the next 20 min? digging for a lousy $7 and then being so happy with the casino; continue playing there?
Or you suppose he’s gonna take the other deal and download another casino just like he did before? or go wading thru some data site which is unfamiliar to find $7?
this kind of stuff is rampant and outragious to say the least.
Absolutely yes, I’d have paid whatever the bonus was to keep this player off their No-PlayTech list.
Your point about Vegas is an interesting one. This is one of the few areas where land-based casinos can be as clueless as online ones. I have many friends who are unwelcome at several Vegas properties, but I also know some of them well enough to know they should be sending a limo to the airport to pick them up instead of showing them the door.
Oh well, casino management decisions rarely make sense.
Hi,
I must admit, its been almost 15 years since I was in Vegas last. Back then, the casinos (at least downtown where we always stayed .. at Binions) really catered to the player.
I’m surprised to hear that about them showing good players the door.
