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Hello Aksana and Alexander,
First off, I would like to apologize for not getting back to you earlier either within the CAP thread or by way of email yesterday, I’ve been out of the office in the last 24 hours as I was busy down in the nation’s capital (Ottawa) in front of the Canadian Parliament making speeches and hosting a series of talks with eminent political representatives.
At this time, I am trying to gather all elements regarding these commissions related matters. I am communicating with Top Management, our Accounting department and also with our Risk Management team to uncover all aspects which will ensure that full transparency is rendered, and that any potential ambiguity is set aside by evidence and concrete proof of what occurred over the course of these months.
I assure you, we will get to the bottom of this as we wish to remain on good terms with all of our affiliates, and or potential future webmasters out there – and thus I will try my very best to help resolve this situation and orchestrate any necessary adjustments and or changes towards first providing the implicated parties with some clarifications, and second setting the foundations to an honorable, sincere and honest resolution to this situation.
We believe that in this industry, people notably business partners, are at the very foundation and core of what makes the business function. Therefore, we value business relationships beyond anything, and our last intentions are to damage these. We are also strong advocates that business ethics and opening ways for a meaningful dialog to help resolve any situation is the best way to go about coming to terms when facing a crisis or dealing with a conflict.
Again, we apologize for any complications and or inconveniences experienced. I will try to get back to you as swiftly as possible to provide you with further information and an update on these issues.
Respectfully,
/Kelsang
Kelsang,
I always thought you were an upstanding man, and i don’t know if you are behind these events or not, but it is your company, one that you work for, so you must know about this “test player” crap. I mean, come on, this is the stupidest excuse for non payment i have ever heard!
No excuse will be excepted except the truth, and us affiliates can tell the truth from bullshit, we have been in the biz long enough to recognize it, we hear it enough from rogue companies.
My respect for you was great, but this has hurt your image and Gfeds in my eyes. I have over 400 players between all the accounts that i have, and not once have i ever made a dime??? i wonder why?:sarcasm:
Hi Kelsang, thanks for your reply.
I really hope you will help my friend, because you know I don’t want to have problems with you.And please, don’t tell me that you created a test player account that to test Alexander’s links, it’s really one of the stupidest explanation. Please, respect my friend.
Hello Triple777s,
I appreciate your concerns regarding Alexander’s commission related situation. By all means I will be the first one to advocate one’s right to voice out his/her support and personal comments openly. Having been in liaison with 3 of our departments in the last 48 hours regarding this issue – top management, accounting and risk management – I can assure you that we are all striving to have this resolved in a timely manner, while ensuring that greater clarifications and transparent empirical evidence is delivered to Alexander.
One thing I would like to add, and please do not take this the wrong way, but I would request for you not to amalgamate my position as a mere hard working affiliate manager with my company’s “said” operations as you have done in your last post, until all information pertaining to this situation resurfaces and full transparency is rendered.
I pride myself on being an honest, diligent and courteous affiliate manager and have always conducted myself in an ethical manner and so if you feel that you have lost respect for my persona, then I apologize for things which are beyond my control at this time.
Please note that the Director of Operations is now in direct liaison with Alexander as he has greater insight on the wider spectrum of these matters, and will help facilitate the entire resolution process.
I remain at your entire disposition and services at all times should you require assistance or help with anything at all.
Respectfully,
/Kelsang
Dear Gacbel and Aksana,
My name is Raul and I am the Director of Operations for Gambling Federation / CGTV Games.
First off I would like to apologize on behalf of my entire staff and myself for the incident described above it pertains primarily to a breach of communication between Alexander and my company. I will strive to pursue an amicable and mutually beneficial solution to the problem.
Alexander I have sent you a lengthy email with an explanation to the situation as well as a proposed compensatory package to try to alleviate your grievance.
I trust you will find the explanation satisfactory.
I remain at the service of all of our esteemed clientele, partners and affiliates and would like to open communication channels for everyone at my personal email adress [email protected]
Thank you in advance,
RaulThank you Kelsang, and i apologize for generalizing the situation with you and the company you work with.
I really hope this gets worked out, because i have always hoped that Gfed would be the company i hoped it would be, because i beleive your casinos could be highly marketable if we could get past the past rogues issues that the last owners brought upon this group.
i will be sending you my email address via pm here so that we can talk about my accounts also.
thanks
patI’ve just received an email from Raul Gutierrez (Director of Operations CGTV Games), where he told me his understanding of this situation.
I don’t like his solution and I’d like to offer him my solution for this situation.If they don’t accept my solution way I will upload all our email history and all my statistics (old and changed) to my sites and my friends’ sites, and affiliates will be able to understand who is right and who is guilty in this situation and does Gambling Federation (CGTV Games) use correct methods of work.
While I’ll be waiting for their reply and currently I won’t add any comments.
Yesterday, Alexander showed me an email that he received from GFed. And, sorry Kelsang, but I have never seen such effrontery.
You refused to pay Alexander more than $7000, you found a lot of reasons that do not to pay him and agreed to pay him only $744, and what are 11% expensive fees?I don’t see any expensive fees in your T&Cs:
4.3 Your earnings. You will be paid for your marketing efforts based upon the agreed percentage of Net Revenues generated on your Unique Link(s) per week.
4.4 Time for Payment. We pay all earnings on a weekly basis, by check, NETeller or Bank Draft. All earnings due and payable hereunder will be paid in UNITED STATES DOLLARS or in EUROS, depending on the Net Revenues generated on your Unique Link(s).
4.5 Payment Minimums. You will be paid only if the amount due is more than your selected minimum Amount. However, if the payable earnings are less than your selected minimum Amount during any week, then we may hold those earnings until the total amount due is more than your selected minimum (or if earlier) until this Agreement is terminated. If the amount due for a particular pay period is negative (Redeems exceed Purchases) then the negative amount will be carried over into the following pay period.
And instead of $744 you are going to pay only $662.16.
Ok, I think, it’s useless to talk about fairness, this is a good lesson for me, and I’m going to stop working with all Gfed casinos, moreover they didn’t bring me any good money, they have the worst conversions.
Alexander even doesn’t want to talk to you after all your actions. You told him you didn’t pay him his December and January commissions only because he didn’t confirm this payment in December, but he didn’t receive your email in December, usually he receives all GFed emails but this email regarding this payment was not received by him, because you didn’t send him any emails. And if you wanted to pay him these commissions in December and January, you could call him, it’s so easy, and the problems were solved.
So, CAP members, personally I do not recommend you to work with GFed. I know Alexander’s situation very good, I saw his real stats, I saw his changed stats, and I know Gfed tell lies.
And your “test player account” is something unusual, I have never heard such reason that do not pay commissions. Sorry, but I can’t find any mention about “test player account” in your T&Cs, maybe you need to add such condition in your T&Cs, that sometimes there may be a “test player account” in your stats , which is created by our employee. :bullshit:
THANK YOU VERY MUCH!
I am done with Gfed now also. I believe you 100% and will not waste my time listening to any lies or excuses for not paying or for paying an amount that is so much less than what was earned.
I am sorry you had to go through this and lose that much money especially these days. Shame on you GFED, its bad pratice to bite the hands that in the end feed YOU>First off, it is highly unethical to be demanding payment for commissions generated from fraudulent deposits and expecting us to take an even bigger loss then we already have. How can you expect us to pay commissions generated from deposits we never collected, so therefore Alexander never earned? As mentioned to Alexander in my email to him, his affiliate account mick123 earned commissions from deposits made by one fraudulent player. Stated in point 3.3.2.1 of our Affiliate Terms and Conditions,
http://www.gamblingfederation.com/~/en/P/partneragreement.php
Affiliates are not allowed to benefit from “Fraud Traffic”. If Alexander had received a payment for the commissions earned in the period from November 24, 2008 to January 11, 2009, he would’ve benefited from “Fraud Traffic” as the commissions generated during that period were from one player’s deposits, which the majority was charged back. Below are the details of how our affiliate’s commissions are calculated. This isn’t in the Affiliate Agreement page; however it will be updated ASAP. It can be found on our FAQ page at the following link:
http://www.gamblingfederation.com/~/en/P/faq.php
How is Weekly Net Gaming Revenue calculated?
Casino Player Deposits [minus] Winnings [minus] Processing Fees [11%] = Net Gaming Revenue
Player Deposits excludes any bonuses, cash comps or free money a player receives.Processing Fees:
[11%] Charges imposed by e-cash companies, including a percentage of all money deposited, transaction fees, crediting fees, etc. Processing fees [11%] are derived from the following fees: Charges to process a single transaction are approximately 8% of the full transactions value. In addition we are charged $1.00 for every transaction [approved or declined]. If a player is declined but continues to try 5 times, the charges are $5.00. Credits back to players’ cards are $5.00 each. Chargeback’s are a fee of $25.00 each. If a player has 4 transactions that they charge back we are charged $100.00. We calculated the average for the entire casino for 1 full year and came with the average amount of 11%.Even though we have lost money due to charge back fees and not being able to collect the deposits that were charged back, we are still going to pay out for the commissions earned on the deposits that weren’t charged back by the fraudulent player, to Alexander. Moreover, in previous emails sent to Alexander, as a form of compensation on our part we even went as far as offering him a special casino solution free of charge worth well over US$ 10,000.00 to help him turn things around from a promotional and commission earning standpoint. I have wired the full amount of the commissions owed to Alexander’s bank account so he should receive the funds shortly.
Raul
Director of Operations for Gambling Federation / CGTV Games
Alex, i would really like to hear from you in response to this
thank you@Salamander 200812 wrote:
http://www.gamblingfederation.com/~/en/P/faq.php
How is Weekly Net Gaming Revenue calculated?
Casino Player Deposits [minus] Winnings [minus] Processing Fees [11%] = Net Gaming Revenue
Player Deposits excludes any bonuses, cash comps or free money a player receives.Processing Fees:
[11%] Charges imposed by e-cash companies, including a percentage of all money deposited, transaction fees, crediting fees, etc. Processing fees [11%] are derived from the following fees: Charges to process a single transaction are approximately 8% of the full transactions value. In addition we are charged $1.00 for every transaction [approved or declined]. If a player is declined but continues to try 5 times, the charges are $5.00. Credits back to players’ cards are $5.00 each. Chargeback’s are a fee of $25.00 each. If a player has 4 transactions that they charge back we are charged $100.00. We calculated the average for the entire casino for 1 full year and came with the average amount of 11%.Even though we have lost money due to charge back fees and not being able to collect the deposits that were charged back, we are still going to pay out for the commissions earned on the deposits that weren’t charged back by the fraudulent player, to Alexander. Moreover, in previous emails sent to Alexander, as a form of compensation on our part we even went as far as offering him a special casino solution free of charge worth well over US$ 10,000.00 to help him turn things around from a promotional and commission earning standpoint. I have wired the full amount of the commissions owed to Alexander’s bank account so he should receive the funds shortly.
Raul
Director of Operations for Gambling Federation / CGTV Games
FAQ is not T&Cs, and usually I don’t read any FAQs. If you don’t have such term is your T&Cs so you can’t charge 11% fees, you have never charged any fees from me and I even didn’t know about them. Only Alexander told me that you were going to charge unknown 11% fees.
First off, it is highly unethical to be demanding payment for commissions generated from fraudulent deposits and expecting us to take an even bigger loss then we already have. How can you expect us to pay commissions generated from deposits we never collected, so therefore Alexander never earned?
I’d like to say that it’s highly unethical do not pay commissions on time, and to add a test player account to his stats.
On Friday I have received $861.38 via wire transfer from GFed. The given amount does not include 11% fees, so GFed didn’t charge any fees. These commissions are only from my one account (mick123).
Other payments were not receive from GFed, and as I understand this was their final payment. I’d like to comment some moments of my work with GFed.
1) My opinion regarding 11% fees: There are no any 11% fees in T&Cs, and no matter what it’s written in FAQ. Although you didn’t charge 11% fees from my commissions but I’d like to mention that in your newsletter on March 11, 2008 GFed told affiliates that they decided to raise their payout minimum and they didn’t charge any fees.
[QOUTE]
COMMISSION PAYMENTS
In an effort to allow you to maximize your commission revenues and avoid potentially elevated fees eating into your earnings, we have decided to raise our Bank Draft/Check minimum payment release amount to $/¤/£500.00 or ¥50,000.00.
This adjustment will enable us to no longer charge affiliates any fees for commission payment made via Bank Draft/Check totalling or exceeding the amount of 500.00.
A similar limit is already applied to Bank Wire transactions, and has resulted in affiliates not being charged any fees for their commission wire transactions.
For those of you interested in collecting commission using a lower payment limit, we still offer NETeller as an option.
[/QOUTE]
2) Regarding my account com123: I told my opinion earlier and everything what I thought about this situation with the test player account.
To understand this situation better and to know more about this test player account, and how my stats looked, you can see the following links:
BEFORE MANUAL CHANGES:
Daily Stats: http://www.gambling-search.net/gf/gfed/com123-day.php.htm
Summary Stats: http://www.gambling-search.net/gf/gfed/com123-summary.php.htm
Weekly Stats: http://www.gambling-search.net/gf/gfed/com123-week.php.htmAFTER MANUAL CHANGES:
Daily Stats: http://www.gambling-search.net/gf/gfed-old/grin-com1.gif
Weekly Stats: http://www.gambling-search.net/gf/gfed-old/grinn-com.gifOn last Friday, my stats again was changed and now I had a negative balance -$5,075.79 (why am I still having the negative balance?), I don’t understand why the test player continues playing on my account, even last week he played on my account.
3) Regarding my account mick123: I told my thoughts about this situation in my email to Raul. Our email history can be found here http://www.gambling-search.net/gf/emails/16-17-mar-emails.html . The all problems were appeared only because GFED DIDN’T PROCESSS PAYMENTS OF MY COMMISSIONS ON TIME. Moreover they didn’t pay me commissions for December and January on time, the chargeback was in February, and now I have the negative balance -$3150.79, I don’t understand why, because I didn’t receive this amount, although my stats shows that $3,474.18 is paid http://www.gambling-search.net/gf/gfed-new/transaction_history.php.htm, but I didn’t receive this amount. And now I have the negative balance -$3150.79. The situation is like with a hero Leslie Nielsen in “Wrongfully Accused”.
Below you can find my stats for account mick123:BEFORE MANUAL CHANGES:
Weekly Stats: http://www.gambling-search.net/gf/gfed/mick123-wek.php.htm
Daily Stats: http://www.gambling-search.net/gf/gfed/mick123-day.php.htm
Summary Stats: http://www.gambling-search.net/gf/gfed/mick123-summary.php.htmAFTER MANUAL CHANGES:
Summary Stats: http://www.gambling-search.net/gf/gfed-new/summary.php.htm
Weekly Stats: http://www.gambling-search.net/gf/gfed-new/earnings.php.htm (!!! this stats shows that all commissions were paid but I didn’t receive them)
Daily Stats: http://www.gambling-search.net/gf/gfed-new/day-earnings.php.htm
I again repeat my position, and I think it’s true:
The day of commission payments has come – you must process the payment. If a chargeback is processed in several months, you must add the chargeback amount as a minus in my balance. But you didn’t pay me these commissions on time – for December and January you had to process 3 (!!!) payments, but you didn’t do it .Thus, instead of working according to your T&Cs, you don’t abide by them, and when a chargeback was raised, you solved your problems at the expense of my unpaid affiliate commissions. For you it’s easier to change my stats manually than to process my commission payment.
4) Finally, I’d like to show you how GFed work with their affiliates. Here is an email history which I have been having since 2007 regarding my commission payments, related with a check reissue -http://www.gambling-search.net/gf/emails/old-emails.htmlI have received the commissions only on Friday last week, after 2 years of our email correspondence.!!! – – no comments.
Currently I have only $861.38 that was paid from the whole amount of $3,474.18 on the account mick123. On the account com123, where the test palyer “played”, nothing from the whole amount $3591.12 was paid to me. Raul explained the situation with the test player here – http://www.gambling-search.net/gf/emails/test-acc.html . Also now I have negative balances of more than $8000 on both my accounts (com123: $ -5,075.79, mick123: $ -3,150.79 ). Why do my both accounts have increasing negative balances, and why does the test player continue playing on my account? These things were not explained to me.what an absolute horror!
This is ridiculous, and i thank you for posting all this personal infomation on your account and on the behavior of this group. i am ashamed to say i ever promoted your casinos Kelsang, this is just unbelievable, and i have given the benefit of the doubt, and you have made me and others look like asses, i hope you had yourself a good laugh, and now the party is over, pay this person what you owe them, no more bullshit. And you can count on me making sure my players do not play at your casinos ever, not with this type of reputation, lies, scams and crap.
I was so pleased to see someone ask this question – one I’d been kind of in 2 minds (mainly from forum member questions about them being under new ownership / management etc)..
I had stuck to the ‘wait 6 months’ thing for a previously ‘bad’ place to show some good ground but well, from experience which it seems is similar.. I was right in not wasting my time signing up again (no idea of any past accounts now lol).. that was YEARS ago when I first learned my lesson.
I think GFED (whatever you re-brand it as) – if it still has the same people behind it – will never be worth a second look.
Programs that seem to only respond when issues from unanswered emails are brought to CAP/GPWA for the affiliate community to see – don’t fair well generally speaking … (which makes these forums so handy)..
Really just wanted to say thanks to Triple777s for bringing it up (and those that posted and bumped it so I saw it lol)..
Cheers
