- This topic is empty.
-
Posts
-
A response is needed please asap because I am not sending anymore players until this is resolved now!
Hi Chris,
Here’s a brief of our post at GPWA regarding this issue:
“As you probably know, Rival-Gaming has previously used automatic bonus banning system and bet limit changes. This was still in place in Oct 2009, when ogpaper here played for the first time at Superior and won. We’ve stated before that we’re trying to get far away from this automatic system that affects players just because of winning. We thought that the back-end filters that do these were set to a minimum, so this can be done on a case-by-case basis, manually checked, rather than automatically done by the system.
Paul shouldn’t have used the word technical. The bug was really ‘us’ not catching this and reversing it for this player on time. This issue has been fixed for this player permanently, I changed his betting limits back to normal (after two attempts, since I noticed the old filter was still catching him after I reset his limits to normal the first time).
CS and CS supervisors have no authority in game bet changes and they simply presumed the promotion was causing the bet limit change.
I don’t believe this has affected any other players at this time. I’ve turned off the filter that does these changes automatically without manual review first. “
My best,
Paul
