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Straint stats and closed player accounts

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • #611761
    Anonymous
    Inactive

    Think this is straint stats from Bella Vegas:
    #Clicks 157
    #Downloads 20

    I also get complains from players!
    they close winning players accounts for no reson when they have won on the 1 hour free play!

    #781190
    Anonymous
    Inactive

    Those stats does not look out of wack to me.

    @Dcbonus 179321 wrote:

    they close winning players accounts for no reson when they have won on the 1 hour free play!

    I think we need a little more information than that in order to get a better understanding of exactly what happened.

    #781209
    Anonymous
    Inactive

    @Dcbonus 179321 wrote:

    I also get complains from players!
    they close winning players accounts for no reson when they have won on the 1 hour free play!

    I’ve been a player at Grand Prive for years now. And I have never had a problem getting paid my winnings in any amount from any of their casinos. There must be a reason for them to close those accounts.

    #781213
    dvs007
    Member

    Hi Dcbonus,

    Firstly we do not have any issues with our stats, however I am concerned if you are not happy with something.

    Please can you contact me via e-mail so that I can check your account for you. I will also investigate the player issue for you.
    I am sure these players accounts have been locked for a good reason.

    Kind Regards

    Irwin Reuben
    Affiliate manager
    Grand Prive Affiliates

    Tel:+27 11 275 6008
    Mobile: +27 83 775 7768
    E-mail: irwin@grandpriveaffiliates.com
    MSN: irwinr01@hotmail.com

    #782115
    Anonymous
    Inactive

    Hi Irwin,

    It was one of my friends ther play your 1 hour free play and won $250
    After the win account was closed for NO reson! No chanche to transfer the money and make the deposit so she can cash the winnings!

    LOL NOW SHE CAN LOGIN BUT ALL WINNINGS ARE REMOVED.

    The 1 hour free play bonus are also histori now so maby there for they open account again :wink-wink

    It is simply not a fair way to handle players…

    Irwin i have PM the payers username.

    Thank you and have a nice day.

    #782279
    dvs007
    Member

    Hi Dcbonus,

    I have investigated this player and I can confirm that the players account was not locked.

    As per terms and conditions the player has to make a purchase to receive their bonus and they have to purchase with in 7 days.

    Due to the fact that this player did not make a purchase with in 7 days they lost their bonus.

    I have asked the casino to please allow this player to receive their bonus , therefore once they make their purchase they will receive their bonus.

    Please see terms and conditions below.

    Kind Regards

    Irwin Reuben
    Affiliate manager
    Grand Prive Affiliates

    Tel:+27 11 275 6008
    Mobile: +27 83 775 7768
    E-mail: irwin@grandpriveaffiliates.com
    MSN: irwinr01@hotmail.com

    “The promotional software must be activated by starting the countdown timer within 7 days of the Real account being registered.

    If any winnings are made while using the promotional software, these must be claimed within 7 days. The ability to transfer these winnings will automatically be closed at the end of these 7 days. All outstanding credits will be lost. “

    #782531
    Anonymous
    Inactive

    Hi Irwin,

    Thanks for your reply..

    But you can sai what you like.. The players account was closed!
    I can forward you the email or post it here if you like.

    Account was closed one day after the play and winning on the 1 hour free play so ofcurse player can not deposit with in 7 days.:rolleyes:

    By the way… player have now deposit €50 and no bonus show up on account!!

    #782540
    Anonymous
    Inactive

    Hi Irwin,

    Ok player have now received €150 in bonus not the €250 player won but ok..

    But stil dont think it is smart to close players accounts and ask for verification even before players have a chance to deposit and transfer winnings from the 1 hour free play.

    Thanks for your help.

Viewing 8 posts - 1 through 8 (of 8 total)