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Viewing 15 posts - 16 through 30 (of 31 total)
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  • #787671
    gambling12
    Member

    I had a big surprise today, my sats are back to normal:wink-wink

    #788313
    Anonymous
    Inactive

    Hi Nick, all,

    I just popped along as I noticed my stats jump enormously on Stats Remote today so went in to check they were right, and well at the moment I’m not really sure as the ‘Net Win’ is less than the earnings overall so I’m very confused.

    Perhaps they’re still working on fixing whatever the issue is / was (or hopefully it’s correct lol).

    Would be nice to have an explanation of some sort as if they’re really doing this well I should be putting more banners up :)

    Might be just worth checking the stats you are seeing ‘add up’ ;)

    Cheers,
    Geno/CC

    #788322
    Paolino
    Member

    Yup, exactly the same problem here with the reporting.

    I just don’t get their reporting at all. Plus, still no payments :angry: – Overall, it’s resulted in me drastically reducing my exposure to their casinos.

    It’s a shame for Casino Coins, as they are really losing out if people move away. My other programs are really taking off and I’d like to spread the load by promoting the Casino Coins brands.

    I’ve got no problems with the casinos. In fact, I like them. But, the affiliate system, reporting and payment really sucks.

    Does Nick ever reply on these threads?

    #788323
    Paolino
    Member

    By the way, which alternative programs would people recommend?

    #788352
    Anonymous
    Inactive

    Hey Geno et. all,

    We were in the process of doing a release to fix a few bugs with the reporting system and it looks like something else got broken in the process. Anyone who is on a standard rev share is calculating incorrectly at the moment. If you look at your net win, this is correct and you should be calculating your earnings on your % based on the tier you are at. For some reason the commission is calculating at an insane amount. This will be fixed shortly and I apologize for the hick ups and issues we have had with the new system. We hope to have all issues sorted and running back to normal very soon.

    If you have any questions, please contact me.

    Dendrite, can you please PM me so we can get this sorted out… I always respond to threads on CAP and all my PMs.

    Thanks,
    Nick

    #788371
    vladcizsol
    Member

    Thanks Nick. I toppled out of my chair when I checked stats yesterday and was nearly killed.:hattip:

    #788384
    Anonymous
    Inactive

    I was quite shocked as well but when I looked closer I could see that it didn’t seem right.
    but now I’m wondering about the promotional bonus $$$.

    What percentage is actually deducted from our end?

    #788386
    ukpl4u
    Member

    Nick
    still can’t figure this out – was doing fine until a week ago and went negative again like a couple months ago just before payday and couldn’t find the day a player won as the stats then showed the same figure for the whole month. –

    my figures now are
    0 1,419.00 5.45 0.00 520.31 -542.86 -271.44

    +$5.45 for the gross win but then the net is -$271.44 because of the promotion charged for bonuses – I don’t remember from years back you charged us that – do you charge yourself a portion of the bonus also? seems the players are now always winning and see myself being in the negative every month at this rate – I don’t know of any other program that I am with now that charges this bonus back to the affiliate where you can see it in black and white at least, something very new

    anyone else have any thought on this?

    #788391
    Anonymous
    Inactive

    Hey all,

    We do not and have never charged affiliates for the bonuses we give to players. The new reporting system shows the amount of bonus chips/promotions to increase the level of transparency of what we are doing with your traffic and our own retention efforts to keep your players playing and depositing longer.

    If you scroll over top of each of the headings in the rev report it will show you how each column is calculated. Gross win is Bets – Payouts. Bets will include all wagers made with both real purchased money and the promotion chips. From Gross win we subtract any bad debt/chargebacks and the promotion chips given out to get your net win.

    We obviously do not pay out a % based on losses of bonus chips as that is not real money. I hope this makes things a little bit more clear, but if anyone still has any questions let me know and I will try to explain further.

    Cheers,
    Nick

    #788393
    Anonymous
    Inactive

    heathfield PM Sent

    #788576
    vladcizsol
    Member

    Well they are getting better, BUT there still seems to be kinks to be worked out.

    #788761
    Pqeqnjzv
    Member

    Is what I earn in the previous month, meant to carry over in to the present month? (In the top right hand corner once logged in where it shows your balance)

    Thanks! :)

    #788792
    Anonymous
    Inactive

    @bc4u 188895 wrote:

    Is what I earn in the previous month, meant to carry over in to the present month? (In the top right hand corner once logged in where it shows your balance)

    Thanks! :)

    Always does that till about the 15th or 20th of the month.

    #788893
    Pqeqnjzv
    Member

    Mine have reappeared.. oh, it’s like a little game :roflmao:

    #788894
    Paolino
    Member

    Well, for the first time since the new software appeared, all of my stats are now correct – I’ve been through the whole lot checking them all

    Lets hope this means they have finally sorted it out once and for all and we can get on with promoting the casinos

Viewing 15 posts - 16 through 30 (of 31 total)