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I use it, but can not log in to my account.
I can log in but not view stats .
I can not log in, and I can not get in touch with the guys, but this happene last year as well, it was gone for 2 days, and then they came back with all the information intact, so I take it easy …….
:3eyes:
Statcounter.com wrote:Due to an outage at The Planet (data center) several of our servers are down and service is limited. We sincerely apologise for this interruption in service. Unfortunately, some stats will be lost during this outage. We continue to work to restore full service and thank you for your patience.There you go….that just appeared. Can’t get to the actual stats at the moment either.
Thank you, everyone.
Damn, I couldn’ve done with yesterday’s stats but it looks like we may have lost ’em
StatCounter are NOT happy bunnies:
“We chose The Planet as our hosting partner due to the reliability of the service they provide.
We believed them to be one of the most reliable and redundant data center providers in the world.
From The Planet website:
With multiple state-of-the art data centers located in Dallas and Houston, Texas, The Planet provides On Demand IT Infrastructure backed by complete redundancy in power, HVAC, fire suppression, network connectivity, and security. So if any of our data centers experiences a disruption for any reason, your eggs (or servers) are never in one basket.
While we understand that accidents happen, we are outraged that The Planet has been unable to institute an emergency or back-up plan in the last few hours. The Planet have let us down, and in turn we have let you down. For this we are truly sorry.The Planet have hosted our DNS for a number of years, however, it was only this evening we discovered that, although our DNS servers are on different subnets within The Planet, the servers are actually all in the same location. We will be submitting a complaint to The Planet in this regard. As a professional operation, we fully expected that The Planet would have implemented a geographical spread in our DNS servers – this was not something that we thought we would have to request or confirm – particularly since we have servers spread through all The Planet data centers. We have now secured the services of a new geographically spread, redundant DNS provider.
We have established that 6 partitions are currently down and are not recording stats – c1, c7, c8, c14, c16, c17. We sincerely apologise for this and assure you that we are making every effort to restore service asap.
Some other partitions are down to the extent that stats are not viewable, however stats ARE still being recorded.
The Planet have announced that they expect full service to resume in approximately 12 hours. Until this time, the StatCounter service will be limited.
Again, we apologise for this interruption in service and thank you for your patience and support.”
On the plus side (for me, at least), the stats I wanted for yesterday are for a site on their c37 partition, so I should get access to them at some point.
Hope none of you are on partitions that are not recording.
