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Starluck has acted – follow the link to see.
I like this and wish all would do the same.
WOW – now thats what I wish they ALL would do!
Ive been getting hammered with FA* spam for the last month – Ive complained to FA* and the casinos they both claim its third party so they are not responsible!
What IdIoTs !!!*Fortune Affiliates
Very Cool. I may steal that idea if I need it.
Woo bloody hoo!
Here is how we handle the spam problem.
As soon as we receive a spam complaint about an affiliate, we do three things:
1) We immediately change their password so that they can no longer access their affiliate account.
2) We redirect all of their tracking links to our “spam” warning pages:
http://www.winwardcasino.com/spam.asp
http://www.bingohall.com/spam.asp
3) We send the affiliate an email telling them that their account has been terminated for violating our anti-spam policy and all earnings have been forfeited.
Spam is a serious problem these days. Just yesterday, I shut down the account of an affiliate who fell for one of those “One million gambling emails for $500” offers.
I asked him why he would buy an “opt-in email list” from a spammer! :crazy:
Hate to put the devil’s advocate hat on as that’s normally Spear’s role but, MarinersFan, do you even look into whether the complaint is valid? It seems an easy way for me to complain about a ‘spammer’ and get them kicked out of your program.
Don’t get me wrong, the 99% of my emails that are spam annoy the crap out of me, however, I’d hate to be found guilty because some-one doesn’t remember that they signed up to my opt-in list.
Originally posted by Jarvi
Hate to put the devil’s advocate hat on as that’s normally Spear’s role but, MarinersFan, do you even look into whether the complaint is valid? It seems an easy way for me to complain about a ‘spammer’ and get them kicked out of your program.Don’t get me wrong, the 99% of my emails that are spam annoy the crap out of me, however, I’d hate to be found guilty because some-one doesn’t remember that they signed up to my opt-in list.
Your point is well taken .. but that is the trap we find ourselves in these days. Even legitimate opt-in email lists can generate spam complaints because people forget they signed up after a year or two.
But the problem for a casino operator is that if we get spam complaints from our ISP in Costa Rica we have to deal with it or they will shut down our website. That’s how an affiliate account gets shut down. If we get a single email from somebody complaining about “spam” we will check it out, but we will not automatically ban the affiliate.
In the case I mentioned above, our ISP received more than 6 spam complaints. The affiliate told me they sent out 500,000 emails. On a percentage basis, that is not very many. But it only takes a few complaints to get your site shut down these days because the ISP’s get pressured by their upstream bandwidth providers.
If the choice is between giving an affiliate the benefit of the doubt or risking our site being shut down, you can understand which option we are going to take.
Now, in the case of the affiliate I referenced above, I think he was just plain stupid. I don’t think he was deliberately spamming, he thought he was buying a legitimate opt-in email list. But the net result to us is the same. I have exchanged a few emails with him and I told him we may give him one last chance if he promises to NEVER use paid email lists again. And if we do give him another chance, he now knows that the “death penalty” is hanging over his head if he ever spams again.
Thanks for the reply. I guess I was just looking for a bit of evidence to suggest that common sense is involved as well, and you appear to have it under control.
