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Can’t say i have had any players disappear on me – nothing like what you guys are saying. Although my traffic sources has slowed down for most programs which seems normal for this time of the year.
The wagershare model, I can’t complain about, I’m pretty sure its doing my bank balance more good then the a straight revshare.
HI again all,
Renee. you know …. all know ….. I support CR.
just checked my stats….
121 downloads….. 65 regs…… not one join.
……sigh. enough said.
I don’t see the deposits I used to see, but the ratio of clicks and joins are good, and there is a decent number of new real players and deposits as in comparison with other programs.
No problems here except UIGEA.
Hi again all,
its like cutting off an inch of penis (which I can’t spare btw)
to say anything bad about CR. they’ve been so good to me for so long.
and in fact I’ve just finished replacing Fulltilt with their Poker rewards.
but I HAVE to support my family. so I am begging them….. find a solution …..
thanks
S.
@bb1webs 131805 wrote:
Hi again all,
its like cutting off an inch of penis (which I can’t spare btw)
to say anything bad about CR. they’ve been so good to me for so long.
and in fact I’ve just finished replacing Fulltilt with their Poker rewards.
but I HAVE to support my family. so I am begging them….. find a solution …..
thanks
S.
Just means you’re closer to that uterus mate
We’re working on it
OK now, going back to what I was saying earlier. The only time a player will be removed from your stats is when their account is locked for suspected or actual fraud.
CGW, in this case your player – let’s call him… ‘Mr X’ … had come in and purchased a large amount using credit card. Our fraud department receives immediate triggers for new accounts using credit cards for purchasing which they are to follow up and make sure the purchaser is actually the person who owns the credit card and not someone being fraudulent. This is standard policy in order to reduce the risk of chargebacks. Note that this process only takes place on first time purchasers when the player is totally new to our database – does not affect existing players.
In this instance, the player’s account was put on hold while our fraud team was waiting on confirmation of the player’s identity.
This player has now been confirmed and as you will see the stats will reflect in your overall monthly performance once the next sync runs.
I am sure you will be happy to know, that while in communication with both our fraud department and our VIP team in this case, the player has gone on to play a lot more (see reflection in your stats!! J).
Further – the automatic job that used to scan through these players being assessed used to run every 24 hours or so, and now has been moved to run roughly every 2 hours.
I’d just like to make a request that before making assumptions about the integrity of our program, please find out the relevant info before making any accusations. I’m sure everyone know’s how much it hurts the program when newbies come in and don’t see all the info and make judgements on partial information. In this case, this is a standard security check for both your and our benefits.
As a side note, this particular player (who I’m told by our VIP team is a delight J) has actually been quite lucky overnight and had a big win (a lot more than they purchased!). Because you are on the wagering model, you have actually made a nice commission where as you would have been down (and in the negative) on the revshare model J — couldn’t resist the opportunity to praise the model!!!!
Sorry just read through and realised I forgot to mention that when we ‘lock’ players accounts for suspected or actual fraud (as in this case), we don’t actually prevent them from playing, but lock the ability for them to cashin until we have verified their details.
Cheers
Renee.
you’re not only pretty but competent.
While I still need the banking situation to find a solution…… your reply both makes sense and is near what I expected.
damn if I wasn’t so old ……..
@bb1webs 131811 wrote:
Renee.
you’re not only pretty but competent.
While I still need the banking situation to find a solution…… your reply both makes sense and is near what I expected.
damn if I wasn’t so old ……..
I guess it makes me feel nice seeing I was always called the ugly kid at school
Thanks mate.It’s always my pleasure…
Regarding the banking stuff – you know we’re still working on that one.
Renee,
First off, obviously I am very pleased with this outcome! This was by far the most competent, quickly resolved, satisfying bad situation I have ever seen/experienced in this industry with any affiliate program.
Secondly, my upset with your program has nothing to do with you. I don’t know you, I have never talked to you before, to be quite honest, I didn’t even know who the affiliate manager at Rewards was. I have dealt with another manager with your program, as I mentioned in PM, last year and we had such a good relationship that I didn’t even know he was gone. And, the sitation I explained at the beginning of this forum has happened in the past, and I did not gain my lost players back… add that to the state of the industry right now and you have my mindset, which I believe to be understandable.
Thirdly, I do believe that this is the affiliate forum where affiliates express their issues in hopes of getting them resolved. It is actually my opinion that more gets accomplished out in the open, as opposed to behind closed doors, and that it is better for the general public, the newbies, and other experienced affiliates to express issues out in the open and let all watch the progression of the situation and the eventual outcome.
Although this thread started off as a harsh bite on the Rewards Affiliates program, it ended showing just how upright, trustworthy, and hard working the people behind the program are, which I believe is priceless for you, and your program’s reputation.
Also, I would like to thank the Professor for providing this forum. It is the only place I know of where situations like these can be discussed and figured out and for our community the CAP forum is priceless. :hattip:
Where’s the icon that shows a shoe being stuffed into someone’s mouth? :Ohno: LOL!
I’m sorry that I posted incorrect information earlier in this thread.
I came to that conclusion based on something Yaniv wrote to me in an email. He said that I had a “real registration, but had to be removed as the player had a duplicate account with our casino already.”
I assumed (incorrectly!) that the word “account” meant something that it obviously doesn’t. Now I realize that “account” refers to one casino (not the whole group).
Again, my apologies. :blush: Thanks to Renee for clearing everything up. :inlove:
@Engineer 131820 wrote:
Where’s the icon that shows a shoe being stuffed into someone’s mouth? :Ohno: LOL!
I’m sorry that I posted incorrect information earlier in this thread.
I came to that conclusion based on something Yaniv wrote to me in an email. He said that I had a “real registration, but had to be removed as the player had a duplicate account with our casino already.”
I assumed (incorrectly!) that the word “account” meant something that it obviously doesn’t. Now I realize that “account” refers to one casino (not the whole group).
Again, my apologies. :blush: Thanks to Renee for clearing everything up. :inlove:
Dont be silly. It’s only for this that I ask people check the info before posting it.
@Engineer 131820 wrote:
Now I realize that “account” refers to one casino (not the whole group).
As a matter of fact CR is the only group that I know of (and I’ve inquired) that allows players to redeem loyalty points at any of their properties.
Cheers,
SlotplayerI have also noticed players disappearing from my stats. It happens quite often but they come back within a few minutes to a few hours. I always just assumed it was a bug when the stats were updating or something. I never felt the need to bring it up because it always returned to normal.
Glad to hear it was all worked out with a logical explanation. Go Renee.
