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Hi kidd75219,
My sincerest apologies for this. I can assure you that this is not a common occurence / error that we have come across, but as you mentioned, it is not something we would want players to experience.
I have requested a complete list of reasons from RTG as to why this would happen, and the best possible solutions for each.
I will be in touch soon, once I have received their feedback.
Hi kidd75219,
This issue has arisen due to RTG having to change the registry key for the software recently as a result of problems related to spyware programs.
Please follow these steps to remove the software:
1. Delete the casino directory (under Program Files by default). Then perform the following registry edits:
1.1 Go to command prompt and type “regedit”
1.2 Navigate to HKEY_LOCAL_MACHINE -> Software
1.3 Delete RealTime Gaming Software.2. Go to Control Panel – Add/Remove Programs. Selecting the casino should now remove it from the list.
This issue should not arise again in future should you reinstall the software, and using “add/remove software” in the control panel should work on future uninstall attempts.
Please let me know if you have any further difficulties.
Thank you very much. That worked.
