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May I ask how you are coming up with your figures? I mean, the amount you think you should have been paid, you got how?
From the 90 Day Report?
I’m getting the numbers straight from the reporting area. Just running the report for the full date range and it produces them.
On another note, as they have said they are members here, I sent them a link to this thread and still no response.
Hi,
well James if they think not answering you was the way to go they are sadly mistaken. I greatly respect what you have to say as I do many of the affiliates here at CAP and will act upon your word.
I’ve been on the bubble about them for a long time due to inferior production and then the Bella Vegas fiasco concerning the “underage” player not being paid …
and your post is it for me unless they pull some kind of miracle last minute game saver…
You all know how I feel about Referspot and the treatment of players, I think they need a serious management change or they are going to be in trouble.
I can say that they have always paid on time and the correct amount due, in 3 years we have never been shorted or not paid what is due.Thanks for the support BB1.
And to confirm, I sent them a link to this post on 26 April and no comments here and I still haven’t heard anything from them since 22 April.
I have emailed James and confirmed that we are working on this problem. I will post an update as soon as we have a solution.
Regards
YashinI have faith in Yashin.
He’s always resolved things for me to my satisfaction.
I do know he’s just come back from a month traveling and now here comes Gigse and Miami.. he’s a busy, busy man I think, but I think he will make things right or have an explanation when you’re done. He always has for me.
Daera, my problem is with the time it is taking, not following through with what they said they would do and only keeping me up to date after I have sent them another nasty email. The only reason I finally had an email from Yashin was because I emailed and asked for an update, otherwise I was still waiting for a phonecall that was supposed to happen on 24 April.
Being away is no excuse and we are all trying to operate profitable businesses, and remember it was two weeks before I even received the first reply. I have great difficulty working with people who go away and no-one else has authority to do anything. All I am hearing is excuses. If it was me, after looking into it and realising it might take a while, I would have paid the disputed amount (it’s less than a couple of hundred dollars) and said, “we’ll sort it out and if you owe us then you can pay it back.” Heck I’ve been given amounts like this just for hanging in there with non-profitable programs for a bit longer than I normally would.
I understand that Jarvi. To be honest, although I’m sure things will be resolved fine… I think Yashin has his plate full and a few other people’s plates also. I know that’s not our fault, and it’s very frustrating waiting.
I had a question about my stats recently, and Yashin resolved it to my 100% satisfaction. BUT it did take over a month on the first question I had to be final and done. The second question was stemmed from the first and was resolved much quicker.
Things shouldn’t take a month. But I’m getting used to it. I sent Referback an email last month when we got paid, asking for some explanation on my stats. I did receive a reply and a “Thank you for your continued patience” email the other day. But asked to please continue waiting longer.
Patience is not my best skill, but I’m getting better at it. You need it when trying to resolve these things sometimes.
