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May 12, 2012 at 6:34 am #824387
CaptainetteMemberThis sounds odd. They should reply your email. If they don’t, you should give them a call.
There has recently been another thread about strange issues at Moneybookers (link), but the problem described there is different than yours. I am also unsure how fundamented the claims of stolen customer databases are.
May 12, 2012 at 11:22 am #824392
misswiggMemberNever had this problem with MB but I am currently having another problem with them grrrrrrr, don’t expect a reply so fast via email, they take a while to reply, also be aware that when you call them it costs a fortune!
May 12, 2012 at 1:49 pm #824394Anonymous
Inactive@Kononen 239743 wrote:
Hi!
Am I the only one with this problem?
FYI, I do not have this problem when checking right now, so it is not a general problem, sorry. I have never experienced something like that at Skrill.
May 15, 2012 at 12:03 pm #824432
reelvejaimaveuMemberThe problem has been solved. Billed accidentally twice..
May 15, 2012 at 12:32 pm #824433
misswiggMemberGood for you, I’m still waiting for a reply to my email *sigh*
May 15, 2012 at 4:28 pm #824441
bosshoggsMemberKononen, thanks for sharing info about the issue and your update.
Caseym, how are things going? Any updates?
May 16, 2012 at 7:22 am #824455
misswiggMemberNo nothing still
do you guys have a contact for Moneybookers?May 16, 2012 at 4:11 pm #824469
bosshoggsMember@Caseym 239852 wrote:
No nothing still
do you guys have a contact for Moneybookers?YIKES… I will connect with the team and see if there is anyway to help connect you. More to follow.
May 16, 2012 at 6:11 pm #824477
nav145MemberHi Caseym,
We’ve reached out to a contact of ours at Skrill/MB, we’ll let you know as soon as we get a response. Please update us if you get resolution from their support team.
John
May 17, 2012 at 11:11 am #824491
misswiggMemberThanks John!
May 18, 2012 at 8:18 am #824512
misswiggMemberThanks for your help John but I have now got an alternative contact so am in the process of sorting it out (fingers crossed)
May 18, 2012 at 5:38 pm #824527
nav145MemberHi Caseym,
That’s great news, hopefully you get resolution soon. Thanks for letting us know. Please keep us posted as our contact actually got back to us but couldn’t recommend anything since we don’t know the details of your issue.
John
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