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Poor Support?

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  • #672832
    Anonymous
    Inactive

    Hi there,

    As to the support received from ReferBack and myself, I will let other affiliates answer you. The fact is that I have given you an answer to your question in that we are working on the problem. I have no control over how fast that happens. Yes that is unsatisfactory, however there are situations that are beyond our control and we have along with other affiliate programs tried to communicate this to all.

    Cheers
    Wayne

    #672833
    Anonymous
    Inactive

    Thanks for your prompt response, Wayne. I see you guys are clearly monitoring the CAP forums very well.

    “The fact is that I have given you an answer to your question in that we are working on the problem.”

    Indeed you have done this, but you said to me on the 6th of September that this wouldn’t take more than 2 days to resolve itself. We mailed each other on the 7th, and you said that should I require any further assistance, I can feel free to contact you. I did this on the 12th of September, when I requested an update on the situation, as I need to begin my new campaign this week. I have still not yet received a response to this e-mail, nor have I heard any feedback on the stats problem as a whole. All I see, when I login, is news about someone winning a car.

    So, the fact is that you answered my original question on the 6th of September. The other fact is that you have not yet acknowledged or responded to my e-mail sent to you on the 12th of September.

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