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Player reports a virus warning for download

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  • #790574

    Hello Marina,

    I have sent this through to our developers to find out what is causing the error.
    We believe that it could be from the latest update we received from MGS but
    that is purely our assumption for now, being that the update was the last
    change that happened to the software.

    I will be able to provide a more detailed report back once they have reviewed
    all of the code more thoroughly.

    Edited – Sorry I fogot to ask, did they happen to mention what anti-virus app they were using?

    #790579
    Anonymous
    Inactive

    Thanks Conrad
    No, unfortuneatly they did not say what antivurus they using
    maybe i can get hold of that member and ask
    Will let you know if I find out. :hattip:

    #790592
    voodooman
    Member

    99.99% chance they are using NOD32.

    I have posted a notice on my home page advising NOD32 users to de-activate their NOD32 software while downloading and installing.

    #790635
    Anonymous
    Inactive

    NOD32 100% catches Playtech, RTG and almost all other casino softwares, they know about it, but didn’t do anything so far (I have heard that they have discussions with Playtech directly, I am hoping they will resolve this soon.) The only casinos that were not caught for me were MG casinos.

    #790641
    Anonymous
    Inactive

    ok, that player replied to me,
    he is using AVG antivirus and he say he tried then to download other casinos from this group and got the warning too.

    regards
    Marina

    #790780

    AVG Pro has a feature called “Resident Shield” which would prevent any suspious
    applications from running or installing. Please ask the player to go into AVG’s
    control panel and disable the Resident Shield and then install the software again.

    #790788
    Anonymous
    Inactive

    Many thanks for Conrad
    I will post this advice on my forum.

    Have a merry christmas :santa2:
    Marina

Viewing 7 posts - 1 through 7 (of 7 total)