Online Casino

[Anonymous]

i want to add
of course it is very good you double check such deposits
that is sure in our all interest
but i think the other important thing is also
to make sure players feel safe at your casinos
and good treated

so please find out where the money goes if the CC gets rejected by the casino.

thanks

[Anonymous]

Hello On june 2 I deposited $51 at Grand Bay. There software said that it was rejected. O.k When I went to my credit card site The money was withdrawn. So I contacted GB support. Told them that it was taken from my credit card. They wanted a statement of my credit card purchases. So I emailed them the statement and circled the withdrawal. (Before I sent the statement I gave them the terminal # aand GB support said it was their number. ) Any how It was clear that the money was sent to them. I emailed them yesterday and they said they haven’t gotten feed back from my credit card processor. since they received the deposit shouldn’t they just be able look at their records and see that they received it.
I like Grand Bay and haven’t had any problems until now. I deposit with them all the time. Anyone Else have this problem?

1 positive thing here
that player got his funds now
took 8 days
at least this is solved

the other player who had an issue already in January never got his money back,
i still want somone please look into that matter.

[Lenny]

Hi Bonus Paradise,

Happy to look into this for you and provide some feedback.

Can you PM me any details of this player?

Best Regards,
Gordon

[Anonymous]

ty Gordon
pm is sent :hattip:

[Author]

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