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Not honoring bonuses!

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  • #594351
    Anonymous
    Inactive

    Hi,

    I have a player complaining to me that the casino will not honour a no-deposit bonus and was told to contact me for it, because I am obviously advertising wrong information.

    This is the email I got:

    I registered a real money account at Vegas Slots and they are not honoring the no deposit bonus that you are advertising. They said to contact the affiliate that advertised it to claim the bonus.

    However….
    If you look at this link:
    http://www.vegasslotcasino.com/promotions/bonus_sign_up.asp

    TO WELCOME YOU TO VEGAS SLOT CASINO WE WILL GIVE YOU $15 ABSOLUTELY FREE. NO PURCHASE REQUIRED!

    NB: Only UK & Ireland residents can obtain the promotions in GB Pounds

    It is easy to get your $15 free sign up bonus. Just download the VEGAS SLOT CASINO software, open a Real Player Account and you will receive $15 in your account within 12 hours.

    $15 free for you to try your favourite casino games at VEGAS SLOT CASINO.

    Players who get the initial bonus of $15 will be able to cash in after reaching an amount of $ 100, if no purchase was made.

    This offer can be used alongside our other offers, giving you a total of $135 FREE!!!

    So what are you waiting for?
    Download our FREE software now, and get up to $15

    For details concerning this and other promotions, see our Terms and Conditions

    * UK players please note that once you claim the introductory offer in Sterling, you are not entitled to the $ 15 free sign up bonus.

    Could you please sort this out? It is annoying and this is not the first time a casino has done this.

    #692534
    Anonymous
    Inactive

    Jacques sorted this for me in about 3 minutes flat! Thanks! :clapper:

    It was not the casino, rather the player that did not read her email properly.

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