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No access to guest account?

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  • #596087
    Anonymous
    Inactive

    Every month I download all the Microgaming casinos to get screenshots of the new slot games. Last month I was able to get into Miami Paradise. This month I am not. First off the little box came up with my account number and password already in it. I clicked on it and was denied access. The error said my user name or password was wrong or no internet connection. So I opened my database to check the account number. It was the same. I re-typed my password. Still no acces. So I went into my Yahoo mailbox to see if they had sent me any notice about closing my account. Nothing there.

    Now I’m not really interested in having my guest account reinstated. If this could happen to me, it could happen to one of my players. There is NEVER a reason to close a guest account. There can be no fraud or bonus abusers in a guest account. Guest players DO sometimes become real money players.

    Because of this I will be removing Miami Paradise from my sites. I am one step away from removing all of your casinos because of the thread about you closing affiliate accounts because of no new players. When I joined your program, it said “Income for the lifetime of the player”.

    #701288
    Anonymous
    Inactive

    Hi Randy,

    I am sorry that you feel we would revoke your account without notice, this is not procedure here at GSN, and this was not the case with your account.

    My details are on GSN, if you had contacted me to let me know that you were unable to log on, we could have resolved this issue immediately.
    Your account details have not changed and your account is still very active.

    I will mail you your Log Ins once again and you can check them with what you have.
    Please feel free to contact me should you have any further queries, i do hope you will continue to work with us, and please advised that under no circumstances do we just revoke accounts without notice.

    I thank you in advance for your understanding.

    Best Regards
    Kate
    Affiliate Program Manager
    kate@goldenstarnetwork.com

    #701301
    Anonymous
    Inactive

    Hi Randy,

    This is Kerryn the VIP hostess for the Golden Riviera Group, Kate has forwarded your query to me and asked that it be dealt with immediately.

    As Kate has previously mentioned it is not procedure to close guest accounts without notification. I am looking into this matter immediately and thank you for your patience and for bringing this to my attention. You will be hearing from me shortly.

    Should you require any further assistance please do not hesitate to contact me directly.
    My email address is kerryn@goldenrivieracasino.com

    I apologize in advance for any inconvenience caused

    Warmest Wishes
    Kerryn

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