new casino cashier and lobby has bugs!

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  • #602026
    Anonymous
    Inactive

    I cannot deposit anymore at Club US since you have the new cashier up.
    I tried it with Neteller and Moneybookers, and getting always a red error
    correction required!

    I did already e-mail the support about this not only once,
    and also sent them a screenshot.
    Support is always very nice , gave me a bonus, said sorry ,
    they forward it to the techs, but now its still the same.
    Now i do wonder how many more players are not able to deposit there anymore,
    and we all know, that many players who getting that error just not bother
    and going to dep somewhere else, like inetbet (still old cashier)
    or Mainstreet Casinos (works fine there , they have already long this new cashier).
    So i do worry that some players just be lost forever.

    Another thing what i find bugging is
    always if you go to change a game or in the cashier
    there comes a big white page at 1st whic stays there about 3 seconds.
    not looking nice, but ok, lol

    I hope you are going to find out this deposit error thing.
    I am a player already long time, made already cashouts, so why can i not deposit now anymore.
    My friend has exactly same problem in his account, at another PC.

    regards
    Marina

    #759375
    Anonymous
    Inactive

    It’s not just you Marina.. the same error happens when I try to deposit via Quicktender.

    #759376
    Anonymous
    Inactive

    @Sis_Corner 151677 wrote:

    It’s not just you Marina.. the same error happens when I try to deposit via Quicktender.

    Na bravo
    We sure gonna loose players.
    they will just go and dep somewhere else, this is so.
    If a player wants to play, they want to play in the moment, right?

    I would suggest, you fix this asap and send out an appolgie to all players with a little bonus too.
    This is what I would do.
    Maybe not a bad idea?

    #759377
    Sharkblogs
    Member

    Hi everyone,

    I’m waiting for an answer to these issues from our IT department and our RTG support. As soon as I receive an answer, I will let you know what is going on.

    Thank you,

    #759378
    Anonymous
    Inactive

    Thank you Nicole
    glad you replied so fast and taking care of that

    #759380
    Sharkblogs
    Member

    Hi there,

    I’ve spoken with our IT guys, and the menu issue has been resolved. The guys worked solidly for 5 days to complete rework the old HTML menu system that was clunky and slow. It has now been replaced with a much faster flash based menu. I’ve checked it out myself – and I have to say it is MUCH quicker and slicker!

    With regards to the errors in the cashier, we implemented a new payment processor, yes there have been issues. RTG and DoughFlow have been working hard to get this resolved. They have been working on this for 72 hours now – and are still having complications. When I have an ETA on this being fixed, I’ll let you all know.

    Thank you,

    #759381
    Anonymous
    Inactive

    thanks
    if this cashier error is solved
    will CW then also notify all players about this?
    that would be sure not a bad thing to do.

    #759392
    Sharkblogs
    Member

    Hi,

    Yes, the promotions and retention teams will be notifying the players when things are all resolved. A plan of action is definitely in the works. I don’t know the exact details, but I know it will be done well.

    Thank you,

    #759445
    Anonymous
    Inactive

    Aargh. Why are these things not properly tested and resolved before going live ?

    I’ve been having a great month so far and don’t really want my hard-won players going elsewhere in future.

    #760404
    Anonymous
    Inactive

    @cwc-nicole 151702 wrote:

    Hi,

    Yes, the promotions and retention teams will be notifying the players when things are all resolved. A plan of action is definitely in the works. I don’t know the exact details, but I know it will be done well.

    Thank you,

    Ok I have been able to deposit today
    I dont know since when this already working again
    fact is…….. I as a player have not been notified about.

    However as affiliate I am glad it is fixed now
    and your bannes are on my top spaces again.
    Bonustreak posted here
    http://www.casinoaffiliateprograms.com/bb/connection-issues.24930.html?

    Naa they are still a top notch program with a top notch staff, they just need to get some kinks fixed and all will be well again. This is one of the few RTG casinos left on the net that I can fully 100% trust to send my players to.

    I want to second this here too
    CWC is a very good program.
    There been some payment delays
    but we always got paid each cent.
    I hope you fix all little bugs and I wish I could have a personal affiliate contact finally, lol
    Somehow it seems our e-mails getting lost?!

    Regards
    Marina

Viewing 10 posts - 1 through 10 (of 10 total)