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I think that issue is solved but I appreciate a link to my site here.
Thanks.
:blush:
yeah, $2,000 was stolen out of my account last week and it’s taking forever to get it back. But other than that, things are good.
Link to your site? The only link i see to your site, you added.. by replying to a month old thread
That SUX Donkey, how did it happen? Is it going to be put back?
~LadyH
Donkeystyle wrote:yeah, $2,000 was stolen out of my account last week and it’s taking forever to get it back. But other than that, things are good.Yes – please give us the low-down on how this happened and whether Neteller are going to put it right !
:eh:Yes this is very important, let us know.
Well, first off, everyone needs to be aware of this nice little clause in the neteller agreement I saw AFTER my money was stolen. At first, Neteller’s stance was (and always is- just search google for neteller theft/fraud/hack, etc..) it was not their fault, I must have given my password to someone.
11.2. It is your responsibility to keep your Account identification, secure identification, password, security questions and answers and other information specific to your Account confidential and in a safe and secure place. Should another person gain access to your Account by passing all identification and security validation and verification checks, we are entitled to treat any transaction conducted by that person as valid and authorised by you and are not responsible for any loss or damage you may incur as a result.
They told me I would get $60 back, that’s it, have a nice day. Well, I said bullchit to that. I got a manager on the phone and chewed him pretty good.
They are still investigating and I was told if I have nothing in common (ip address, passwords, etc) with the merchant account where my money ended up, I will get my money back this time, but not again in the future. Pretty safe to say I’ll never use neteller again.
Here’s what happened. Someone got into my account. I have no idea how. I do not have my password stored in email or on my computer in a spreadsheet. $2,000 was transfer in 2 different transfers to two different neteller accounts. Then the money from those two accounts was transferred to an online gambling site.
Here’s the funny part. Neteller tells me the see strange (probably foreign) IP address logging into my account. Then they see the similar IP’s logging into the other two accounts. The other two accounts were hacked as well and just used to complicate the trail.
So neteller says all three accounts have been hacked. So I say, “well, you guys are going to replace my money, right?” They say, “that’s not our policy, see 11.2 of the user agreement”.
Anyway, I could go on for days. They say I probably will get my money back now, but we will see. Would you ever use neteller if you knew they provide no insurance of your funds?
Here’s another person who had money stolen. They told him it was his fault for not having a secure enough computer. The dude works for IBM.
http://www.bluffmagazine.com/forum/forum_posts.asp?TID=3647&KW=neteller
_________________________________________________________________
11.2. It is your responsibility to keep your Account identification, secure identification, password, security questions and answers and other information specific to your Account confidential and in a safe and secure place. Should another person gain access to your Account by passing all identification and security validation and verification checks, we are entitled to treat any transaction conducted by that person as valid and authorised by you and are not responsible for any loss or damage you may incur as a result.
_________________________________________________________________I will give some small help concerning security, maybe some will find this useless, but it may help.
#1 NEVER STORE ANY SENSITIVE INFORMATION ON YOUR COMPUTER
(so like e-Cash account passwords, e-banking passwords etc…)#2 Desactivate the “Store Password” option of your browsers and better use something like RoboForm (which is more secure, but not perfect) or other to automatically remind login informations
#3 If you end storing passwords (OTHER THAN VERY SENSITIVE) on your computer using a spreadsheet, always encrypt it and never leave it “clear” (only when you work on it), search for encryption software and PAY for a good one
#4 Never use a computer without a good firewall that detects intrusions
#5 and a last one I’ve forgotten: Always keep your computer clean of malwares, spywares, dialers etc… run good programs that you’ve PAID on a regular basis
#6 As for creating passwords, whenever it’s possible, at least use a grand minimum of 7 characters. 10 or 12 is better. Also, never use combinations of words/names/dates etc… I’ve seen big lists of these words from hackers (not that I have links to them…), used to attack websites. Use a password generator that generate 100% random passwords, with letters, numbers, in caps or not, etc…
I just hope it will help a bit.
It’s just the minimum to have something safe. Internet Protocols like SSL are actually strong enough to turn down the small guys that seek to steal a few thousand dollars.Other than that, Donkeystyle, I’m sorry to hear this and depending the business you’ve done with Neteller, they out to have a better stand and refund you the money, hey they make millions of dollars with YOUR money.
I think I’ll get my money back, but I’ll let you guys know.
That’s a good list, but I have to say I pass the test on all of them and it still happened to me.
I do all my work on a company laptop, which is scanned for veruses and spyware every morning when I log in. My neteller pass word is no where on my computer or stored in email.
These are all the things they tell you for the reason why you got your account hacked. They can’t tell you how it happened, they just name these common mistakes.
Notice the link to the guy from the Bluff forum. They told him all these things and he works for IBM and has a pretty secure computer.
Quote:That’s a good list, but I have to say I pass the test on all of them and it still happened to me.If the leak hasn’t been done on your computer then Neteller is 100% responsible of their systems.
Edited to add: I’ve forgotten, maybe a merchant is at fault, but I don’t understand how someone got your password. For the secure ID, OK, but the password? Was it made of a combination of words/names?
(make me think I need to add a #6 rule)
I’m currently reading the thread you pointed.
my password is a word and 2 numbers. I have no idea how they got the password. It had to be one of 2 things
1) some kind of spyware that recorded my password when I logged in. Maybe my office security did not catch it, that’s possible.
2) It was an inside job by neteller. Someone at neteller giving my password to someone else so they could steal my money.
I’m not sure which it was, but something happened. In the thread at Bluff I linked, not only did the original poster have a problem, but I think at least one other person in the thread said their account got hacked as well.
Neteller needs another layer of security regardless. You should have to answer the security question or something to withdraw money.
One of the security agent admitted they are looking into the rash of problems they’ve had and what they need to do to prevent them.
I thought Neteller locks the account when accessing from a foreign IP (foreign to the user) for security purposes?
I’m sure I read that on this forum somewhere.
dalster44
dalster44 wrote:I thought Neteller locks the account when accessing from a foreign IP (foreign to the user) for security purposes?I’m sure I read that on this forum somewhere.
dalster44
THEY DO. It happened when I was in another country for a little bit and wanted to deposit somewhere.
The most specific advice I can give is …
Never use the same password for two different accounts.
Sounds obvious – but you’d be amazed how many people use exactly the same password for EVERYTHING … including forum logins (like this one).
One slightly dodgy site and their whole security is potentially comprimsed.
:devil:Although as far as Neteller goes – I would have expected their secure ID to have protected against single exposure of password … which does lead me to suspect spyware …
:huh2:I think I’m off to withdraw all Neteller funds immediately (i’ve tended to let it bulk up – because they charge me $12.50 to make a withdrawal) as they don’t service banks out here …
(huh – call that a global service cos I don’t)
:notify:Thanks for the heads-up guys.
:clapper:
