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August 6, 2006 at 9:53 pm #701233AnonymousInactive
Your casino account has been disabled because you connected to it and played from a country different that from one you registered in your account.
Well, it’s not every day that most of us do a country change.
Once, I had my Neteller account locked for what I thought was out of the blue and I wrote giving them this long explanation as to what I thought it was… it turned out not to be that though. They wrote me back and said.. “that’s not it, it was locked because of a “country change” and it was done so automatically as a fraud detection for my protection. I do understand that. I actually had a good laugh once I realized it was country change because I hadn’t changed countries.
I think a country change is a fair reason to set off some red flags and at least for them to look closer at this player and their account. I have heard of people that sent in for their lost account number and got someone elses account number by mistake. We all know how a certain casino got Rogued not long ago for not detecting these red flags sooner and allowing an 18 year old to play when he should have been 21.
There’s no way we can hold casinos to being responsible for such accuracy when there’s players trying to beat their game all the time.. without a few of us innocents getting caught up in the radar by accident once in awhile.
I know it’s annoying but I really think it’s just a matter of giving them the documents and explaining the country change and it’ll be cleared up. Right?
After 6 years of online gambling myself…. I’ve had my times of frustrations from casinos. I can say that I’ve always been paid on every cashout I’ve ever made though, at every casino I’ve ever cashed out. Just as I’m sure you will be.
August 6, 2006 at 10:19 pm #701235AnonymousInactiveThe money laundering argument is valid. You can´t just say that the percentage of illicit transactions is so miniscule that you don´t need any measures against it. Why have security checks at airports? What´s the percentage of terrorists or drug traffickers measured against legitimate travellers?
What I find annoying is that the red flag isn´t triggered instantly. Why does the software allow you to play and then trigger an email hours later?? If they had a screen come up and explain to the gambler what´s going on and what he has done wrong would be more professional.
August 7, 2006 at 12:37 am #701241AnonymousInactiveGoldfinger wrote:The money laundering argument is valid. You can´t just say that the percentage of illicit transactions is so miniscule that you don´t need any measures against it. Why have security checks at airports? What´s the percentage of terrorists or drug traffickers measured against legitimate travellers?It’s less than $1000 – so I don’t think it is valid. That’s not money laundering – it’s not even a wash with a wet hand towel.
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