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recieved this and another email
Dear Pat Chapdelaine (Vgmr00363032)
Welcome to Grand Mondial Casino
As part of our efforts to protect your privacy, we perform regular security checks. In a recent check we noticed you have INCOMPLETE INFORMATION registered in your account.
In order to comply with banks and risk control, kindly supply us with ALL OF THE BELOW information within 14 days so we may verify your account.
1. Full Name
2. Residential Address
3. Telephone Number
4. Copy of your Utility Bill (telephone, electricity etc.) not older than 3 months
5. Copy of your driver’s license or passport
6. Explanation for IP tracing to Australia
You may supply us with the documents and information in the following ways:
· Fax ALL of the requested information to our TOLL FREE number:
+1-888-214-1952 (US and Canada )
+1-888-214-1952 (All other countries, normal call rates apply)· Scan and email documents and information to: support@GrandMondialsupport.com
what do they mean my ip is tracing to australia???
Hey Pat,
It doesn’t look like it’s related to your affiliate account at all.
I think it’s about your Grand Mondial players account, so you should probably contact the casino. Maybe you need to update information on your players account. It’s not like we can see what’s on our players account profile stuff. So maybe they noticed something that raised a flag and you just need to update them.
I don’t think it’s a big deal. Just send them what they’re asking which basically is to identify you. I had to do this at Grand Mondial earlier this year when I cashed out. They had my account as a linked account. I haven’t the slightest idea why… but I sent them what they asked for and it was released just that easy. And I had my $20k cashout in 24 hours from the time I requested it.
Grand Mondial is good.. don’t worry.
