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Payment issues belong here in the private industry section – so I moved the thread. :hattip:
Thanks Dom.
Poker Stars responded saying they have contacted Epassporte about this, asking the status of my withdrawal.
No word from Epassporte yet.
PS takes a lot longer than most poker rooms to process payout requests to epassporte. If I cash out of Absolute or UB its in my epassporte account usually the next day. FullTilt is also fast.
try emailing this guy michael.olsen ([at]) epassporte.com
Here’s an update:
I finally heard from Epassporte. They said that something was wrong with my account so that the transfer didn’t go through. Never mind that the account had already been verified by them! But somehow the money was not returned to my Epassporte account.
Note that they also did not let me know this for weeks, and then only after they were contacted by Poker Stars. The withdrawal from Poker Stars to Epassporte was almost instant btw.
I then withdrew to the money to AP and closed my account with Epassporte. No chance to burn me again.
I have no idea why Epassporte ignored my emails (they never addressed that issue), and didn’t return my funds when they say my withdrawal didn’t go through. I only know it happened, and I won’t deal with them again.
Liz,
Sry to hear you had a problem with them. I too, had a mess of a problem with them over a small amount of money. After so many months, I told them to just keep it and close my acct.
Every now and again, I do get a payment from Full Tilt. I just get it in my acct and send it on to a friend who uses them often without a problem and he sends me the funds via another method. I do compensate him for his efforts (he will only accept like 10 bucks or so to play a tourney) It is still cheaper then most outgoing payment methods. Ok, so I do have to talk to him on the phone now and again.lol Tis ok, he’s my bud:tongue:
Should the occasion ever arise again and ya need help, let me know. I am sure he’d hook ya up being a friend of mine:)
the epassporte customer service is really suck
they that they have to many issues to solve…..
it is even worse than the moneybooker’s customer service…..reply your email after weeks and let u hold the phone for half an hour…
