Hi,
Player name has to be in CAPS. Password must contain at least one upper case, at least one lower case, and at least one special character (digit 0-9 or something else like !, #, …) and it must be at least 6 characters long. Our password policy has been established due to the player account protection, because the password is used also for player login and encryption of the communication from wireless devices. We will put more explicit explanation to our Web pages.
Best Regards
John
GigaSlot.com