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Asking cause after losing a few thousand over time, I finally won a bit and tried to cash out.
It’s been sitting there for 3-4 days now and not processed?
Thanks
Hi Dalster44,
Compliments of the Season to you!
Unfortunately, I don’t have all the details of your cashin or your player account number to check what is happening and I’m currently out of the office until the 2nd of January but I have just given our Customer Support Team a call and everything is running smoothly on their side.
Please will you contact them direct and supply them with your player details and they’ll be able to assist you with this query.
You can contact them on support@roxypalace.com or support@casinosplendido.com depending on which casino you played at or alternatively contact them on one of the toll Free Numbers on the casino sites.
Hope this helps?
Please let me know if there’s anything else?
Thanks and regards,
Nicole.
Hi,
I was away a few days during the holidays, the payment came a few days after I posted.
All is well, no problems at all.
Thank You
Hey Dalster44,
Happy New Year! Hope you had a good holiday!
Thanks for letting me know that everything is okay
Take care!
Nicole.
dalster44 wrote:It’s been sitting there for 3-4 days now and not processed?:tooconfus
What don’t you understand Simmo?
They are normally quicker to pay than that I find
Weird. I blame Nicole. She’s got these voodoo dolls of every player….every time you hit the cashout button, another pin goes in. Mine’s barely recognisable now.:rollover:
