Online Casino

[Anonymous]

As I mentioned yesterday, I deposited and played at 2 of your casinos.

I managed to win a bit of money and cashed out. No problems. 24 hours later, the money was in my moneybookers account and I recieved an email from the casino a few minutes after the money hit the account. (Seriously – it was maybe 4 or 5 minutes)

This is the email I got:

Hello Kevin,

The Customer Service Team here at wanted to send you out a friendly reminder that your account has been inactive for awhile and has a 0.65 balance remaining.

Your login is XXXXX (I did that)

If you are having problems with your account or are unable to logon then please contact a Customer Service Representative for further assistance.

Thanks from

Now, that just has to be a mistake, right? If not, then I think that people will be getting very annoyed, because it annoyed me. Surely a casino should wait at least more than a few minutes after they have paid you to try and milk the money back….

[Anonymous]

I played and cashed out – wasn’t told that in my letter. Was a week ago or so…

[Anonymous]

received this email after I asked them what was up..

Dear Kevin,

Please accept our apologies about the email that you previously received from us. This was an administrative error and you were sent the wrong automated email. The email that you should have received was an email stating that your withdrawal has been completed.

Sincerely,

Customer Support

Paradise 8 Casino

[Anonymous]

Glad to see this was resolved. A very strange error indeed.

-Justin

[Anonymous]

I got the same email… Let’s see if I can find it (within minutes of a withdrawal):

---

Hello xxxxxxx,

The Customer Service Team here at wanted to send you out a friendly reminder that your account has been inactive for a while and has a 8.75 balance remaining.

Your login is xxxxx

If you are having problems with your account or are unable to logon then please contact a Customer Support Representative for further assistance.

Thanks from

—-

Notice the grammar is wrong and it ends at ‘Thanks from’.

I hope this is fixed

[Anonymous]

OK, thanks KW. Looking into this now.

-Justin

[Anonymous]

Hi Guys,

Problem is now fixed … it was a simple configuration error.

Thanks again for bringing it to our attention.

Cheers,
Justin

[Anonymous]

How long has this casino been running again ?
:rolleyes:

[Author]

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