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Explain Please

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  • #835665
    funalice2003
    Member

    Hi Lenny,

    I hope everything is fine over there. Your account manager was trying to get in touch with you for another reason and never got a reply… maybe your details on the system are not updated? would be cool to have some fresh information to get in touch with each other from now on and make it easier for you too.

    I assigned your account under me so you can contact me at any time for any questions you may have.

    Now in regards to your question, players can do charge backs with their credit card companies during the last 6 months, so at the time we receive a refund request, all the deposits related to that player are reimbursed.

    I saw the stats and you are right on what you are saying, but you need to take in consideration my previous explanation.

    In February we didn’t have any activity on your account… so I guess the theory doesn’t get anywhere… the CB gotten by the company didn’t affect any earnings…

    Please feel free to contact me at anytime, Ill be more than happy to assist you.

    Clara

    #835666
    Anonymous
    Inactive

    So tell me when was the chargeback done?
    From what months deposits was it?
    how come in the past 6 months i have not seen any deposits near this amount in my account?

    And ps my contact details are correct..

    #835670
    funalice2003
    Member

    Hi Lenny,

    Ill check with our finance department and will update you by mail.

    Clara

Viewing 3 posts - 1 through 3 (of 3 total)