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This article by BB is great, and I wish it was not related to the controversy, so that I could distribute it among gambling operators. Unfortunately, there are still companies in this industry that do not take customer service seriously. However, we all need to work on improving this aspect and insist on operators investing in good customer service. Professional customer service is the face of any company, and is definitely one of the important facets to improve the image of our industry overall.
bb has a good eye for looking at a program and finding the flaws. I sent a long post to the thread there about it. I am tired and maybe will add some more comments I made there to list them here as well. Some things seem obvious on the surface but are more complex when you have to deal with them first hand. I know how I felt before I started my job and how I feel now.
John
