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I’ve been watching my planetluck account and some old player has come back and deposited all month…. but then today all of a sudden, there are EIGHTEEN (18) redeems eating up all my profit for the month. It’s not the first time this has happened at the end of the month. Should I be concerned?? I dont promote heavily anymore, but he is an old player hanging around….Here are the stats:
Notice that the last time he deposited was 3 days ago, then I get 18 redeems TODAY and then about an hour ago he deposited 100.00 again.
The first set of figures is my 30% after he deposited….and the last set of figures is TODAY
18 REDEEMS in ONE day?? I think the casino is pulling some crap!!! I’m not sure but this has happened before…..right before then end of the month. Why would anyone have 18 redeems. I know it’s just ONE person, because the casino told me I only have one active player right now….how can that be?? If I can have a clear explanation, I won’t jump to any conclusion, but this does not look right to me.
01-FEB-05 7.50
02-FEB-05 7.50
08-FEB-05 7.50
11-FEB-05 30.00
13-FEB-05 – 45.00
15-FEB-05 195.00
18-FEB-05 45.00
19-FEB-05 15.00
22-FEB-05 195.00
Totals 457.50# Purchases 2
Total Purchase 100.00
# Redeems 018
Total Redeems 1699.86
# Hits Click Here
% Paid at 30 %
No of PFF Signups 0
No of Real Money Signups 0
Net Payable – 479.95Here is an update:
01-FEB-05 1 25.00 0 0.00 0 30 % 7.50 0 0 0
02-FEB-05 1 25.00 0 0.00 0 30 % 7.50 0 0 0
08-FEB-05 1 25.00 0 0.00 0 30 % 7.50 0 0 0
11-FEB-05 2 100.01 0 0.00 0 30 % 30.00 0 0 0
13-FEB-05 0 0.00 1 150.00 0 30 % – 45.00 0 0 0
15-FEB-05 7 650.00 0 0.00 0 30 % 195.00 0 0 0
18-FEB-05 3 150.00 0 0.00 0 30 % 45.00 0 0 0
19-FEB-05 2 50.00 0 0.00 0 30 % 15.00 0 0 0
22-FEB-05 6 650.01 0 0.00 0 30 % 195.00 0 0 0
25-FEB-05 3 125.00 18 1699.86 0 30 % – 472.45 0 0 0 ( 18 redeems )
Totals 26 1800.02 19 1849.86 0 – – 14.95 ( now I owe the casino )I guess 18 must be the magic number. I have the same # of redeems for Starluck Casino for a total of $1400. I do not know what is going on. I have had people losing all month until today. Two big winners today.
Something is up then. Did your redeem amount match your wins?
I had 2 more redeems today..NOT ONE ALL MONTH until yesterday!! Something is NOT right here!!!
Something is NOT right here!!!
well said :cuss:
iGlobalMedia is generally pretty responsive to requests and questions made here in the forum. I notice that you made this post earlier today–you might give them a little more time to respond, since it’s a Saturday and all. (They might be out of the office or spending time with family.)
Hi Michele,
The 18 redeems that you see on your tracker for 25th Feb is chargeback made by your players. There are 2 more on 26th.
Please get in touch with us ASAP whenever you have concerns or issues. We will be glad to be of any help.
Thanks,
SatyaPS. It is really impressive that you guys take the initiative and post your issues here at CAP and waiting for an answer, instead of going for a quick resolution by writing to your contact persons and getting your issues resolved asap. Now along with your issues, if you can also mention your tracker IDs, it will be easy and fast for any affiliate manager to give an answer to you. This will also reduce the number of posts. Aceup, send me your Starluck.com trackers and let me have a look at your account. I will definitely get your issue investigated and post a detailed review of account.
Chargebacks from when???? And you allow this person to keep on depositing??? Why????
He should be locked out after that kind of chargeback activity!!!!!!!!!What are the dates of the chargebacks??? Dont you think it’s odd that the other affiliate in this thread ALSO had 18 redeems all of a sudden????
Michele,
The chargebacks have been made on 25th and 26th and the deposits have been made before these dates. We can block a player only if he does fraud and it is established. He has been blocked now.
I am not sure about the other affiliate since he hasn’t given details. However if you know more, do let us know.
Thanks,
SatyaHi,
curious that it is an old player, who suddenly has made as I understand it; 18 chargebacks?
What was the history like with this old player?
I mean, did you make say …. $500 a month (give or take) on a regular basis from this player?
Or did this player suddenly reappear out of no where and start playing?
if it was a regular, I suggest contacting them and finding out why after such a long time of regular play, they suddenly made the chargebacks?
there’s always the outside chance that there was a legit reason for making the chargebacks , but if that’s the case; there’s no reason for losing a nice income on a monthly basis just because of one month’s worth of chargebacks, 18 of them or not.
Of course, only the casino and you know the player’s worth in that respect; but personally if it was a proven quality regular: I’d be thinking it a haste = waste of a good regular income; to ban the player without first finding out what the reasons were for the chargebacks.
This is something every casino needs to consider. Once in a great while; (and its a previously proven quality player) that they may make a chargeback(s) for a good reason.
No, I made less the 100 per month on them. This month I was going for 500 but then all the chargebacks came in. I dont want this person back, regardless of the reason.
ARE THESE MORE CHARGEBACKS??? Are they charging EVERYTHING back???
# Purchases 0
Total Purchase 0.00
# Redeems 06
Total Redeems 889.98
# Hits Click Here
% Paid at 30 %
No of PFF Signups 0
No of Real Money Signups 0
Net Payable – 266.99Sorry that I don’t know this… but what is a charge back, and what will cause the chargeback to make a negative MGR? Is it when players cash out or what?
This player has deposited THREE times since you said they were blocked!!! What is going on??????
