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Voodooman,
Thank you for taking the time to express your feelings about Casino Coins. Feedback like this is important to new Affiliate Managers like me and I am glad you are choosing a forum for me to reply to your concerns.
1. The turnover at CC cannot be helped. Connie and Noah both loved the program and the casinos but each had extenuating circumstances around their departure. I have been with English Harbour Casinos for 2 years and believe in our Casinos 100% you will not have to worry about dealing with a new program manager for a very long time.
2. Rewards points are distributed according to a policy, I have informed you previously through email, we are trying to change. I am not a big fan of individuals who use policy as a shield either, but as I explained I am looking to change the policy to something more beneficial to those who promote English Harbour Casinos. You will be the first to know when the change is made.
3. My policy at CC is to treat every webmaster big and small with the same respect. Your contributions to our company’s success on any level are appreciated and we will make concessions based on common sense for anyone who promotes us (ie $0.50 short for minimum payment)
4. Promotions in the future will be for everyone who promote us and are based on random draw for anyone who delivers players for us. We are also going to be rewarding multiple affiliates in our promotions as you will see.
Thank you for promoting English Harbour Casinos. As always you can contact me @
[email protected] or 888 203 5244Hello All,
Thanks Jared for looking into this matter. I just wanted to let everybody here know that Jared has taken care of this for me. I appreciate the feedback. Jared and Meghan have also informed me that the Rewards Points program may be revamped so that the requirements for earning these Rewards Points are not so stringent in the future.
My suggestions:
1) Have the same REASONABLE requirements for earning Rewards Points at each casino (if possible). This will eliminate the confusion that I had, as well. I saw a deposit amount in my stats that would make me eligible for the points, now I cant tell from your stats WHAT the player’s initial deposit is–I only see a total for that day–whether he deposited it 10 dollars at a time or a hundred at a time.
2) Do not make Rewards Points dependant on an INITIAL deposit only–Once a player’s TOTAL Deposits reach a certain realistically achievable amount, credit the Rewards Points. Make the amount the same for every casino to eliminate confusion.
3) Some of the rewards Levels seem a little unrealistic for the majority of affiliates to achieve. Maybe have some more interim levels where a few hundred Points can win the affiliate a Bonus or some other prize. Realistic goals, especially those with cash incentives are always good.
Again, thanks to the CC staff for looking into this for me.
