Online Casino

[Anonymous]

I don’t see any contact info at the referspot site.

I have had complaints that players cannot login to play unless they remember passwords for previously played casinos.

Also, they are forced to change their password. That screws up password programs and then they can’t get in without support.

Whats up with that?

[Anonymous]

Hi Dominique,

The toll-free contact numbers for ReferSpot are:
USA – 1888 881 SPOT (7768)
Canada – 1888 891 SPOT (7768)
UK – 0800 404 8456
Email: support@referspot.com

The link for the contact page is: http://www.referspot.com/signup/contact.asp
This allows you to send an email to ReferSpot support.

On your point regarding the passwords: Grand Privé Casinos is the first Microgaming group of casinos to beta-test and launch the new eZ PLAY system. This will allow a player to log in to a casino within our group with just a password (no account number needed), and then play at any casino within the group without having to repeatedly log-in at each casino. It’s a single sign-in system using just a password.

For more information please visit: http://www.myezplay.com

For support and assistance, here’s the complete list of contact details:

eZ PLAY SUPPORT

Country / Phone / Fax
USA / 1800 253 5048 / 1800 706 0478
UK / 0800 917 3626 / 0800 917 3635
ITALY / 0800 785 381 / 0800 785 386
NETHERLANDS / 0800 022 1237 / 0800 022 1577
GERMANY / 0800 184 4524 / 0800 184 4525
FRANCE / 0800 911 1927 / 0800 911 934
CANADA / 1866 226 7858 / 1866 226 0683
AUSTRALIA / 1800 750 133 / 1800 889 601
JAPAN / 0053 116 2224 / 0053 116 0730

General Enquiries: support@myezplay.com
Rules & Pay-outs: admin@myezplay.com
Technical & Download: tech@myezplay.com

You are also welcome to contact the casinos for further assistance as well.

Regards,
Yashin

[Anonymous]

Thanks for getting back to me. Perhaps contact should be linked to every aff page?

I think you are scaring people off by making this mandatory. It should be a choice. I have several players unable to login to play without trying to find old passwords to casinos they don’t play at anymore.

They just go elsewhere, too much trouble to login.

I am sure your numbers will soon reflect that.

[Anonymous]

Hi Dominique,

1) The new site we are releasing will have the contact tab on the main task bar, hence it will be available on every page. The current ReferSpot site ( http://www.referspot.com ) has the contact tab at the bottom of the main / home page.

2) The new eZ PLAY (http://www.myezplay.com ) system is not an in-house Grand Privé (http://www.grandprive.com ) development but a Microgaming enhancement to improve our players’ gaming experience by simplifying the login process. Grand Privé group is the first Microgaming group to release this – all other Microgaming casinos will follow this trend.

Existing account holders will have to link their accounts on the first time they sign into the new system, however consider the huge long-term benefits of a player never needing to remember account numbers for each casino but just a password for the Group.

Dominique, please ask anyone who has the slightest difficulty with their log-in to contact our Customer Service department (see my previous post for the contact numbers), and we’ll be happy to assist them.

Regards,
Yashin

[Author]

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