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I think a lot of casino websites suffer from a lack of transparency when it comes to cashing out. I know they have to be careful, but as a player, you never know just how the cashout process works until you get there, and more often than not it doesn’t meet expectations.
I like to see how long the reverse withdrawal time is, what the trigger for submitting documentation and what the documentation required consists of. Also, cashout methods often listed have limits or don’t apply in certain jurisdictions. And deposit options aren’t always that clear (Ie: UK Maestro cards don’t work if you sign up to play in US dollars).
The key is retention and the key to retention is “managing expectations”. You want a player to always find that the casino provides as good as or better than he/she expects, not worse than. And for me the cashout process is the first major stumbling block.
As a Microgaming casino, you don’t really have to go overboard on how the games play as they are generally good, it’s more about the backoffice services IMO.
Incidentally, a couple of things that could be improved in Canbet casino itself. Firstly, the Flash “Instant Play” version can’t be resized when open. On slower PC’s, because the window is 3/4 screen it slows down gameplay a bit on the more graphic-rich games like Cashapilla while on big monitors it’s very “in yer face”. Secondly, you have no player protection limit option. Belle Rock casinos allow players to set daily / weekly or monthly deposit limits through the banking interface. I think Canbet should have that too.
For new players it’s different from the seasoned players Simmo talks about (and is right)
New players want to see what games are there, and they do respond a lot with gut reaction to the site. Jackpot tickers are good.
If it looks complicated to read, like having too many sectioned off areas which is the trend these days, it turns newbies off. The eye gets drawn this and that direction and can’t focus. It makes it look complicated.
It needs to load fast, be very easy to read (don’t cram too much info on the landing page) and look like fun.
Thanks Guys!
There are some good replies here. I suppose the key is to balance between new, inexperienced players, and then the veterans.
The new site will be very easy to navigate, and info like that on the banking pages, will be very clear. Oh, and it will definitely be fun!
I would say
Games
Usabilityand easy to find and read which countries are accepted
Still many players getting mad finding out they not accepted after downloading.
thanks god I seen some casinos finally setting up a no US image on their homepage bottom.
Regards
Marina@Bonus Paradise 175990 wrote:
I would say
and easy to find and read which countries are acceptedI second this, almost every casino/poker/bingo website have the accepted countries dig somewhere deep in the website (if they have it at all…). It is hard for me as an affiliate to investigate which acceptable countries I can offer to my players, and I usually make in-depth analysis, imagine a player, who just want to know if he can play or not at any given place.
Well, it’s finally up and running!
Let me know what you guys think!
Regards,
