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Hi Ark,
I think Ronda won it. aka Krystall.
where are you staying at? I know you posted it but I can’t remember.
ahhh congrats Ronda … :cheers:
Myself and Kristi are staying at the Excalibur … how about you?
Thanks,
there was 2 of us. don’t know who the other was
well I’m still undecided if I’m even going. My GF has to be back Mon -midday so if we go it will be for Sat night, Sun night and home Mon Morn.
right now i’m so concerned with customer support and cashin policies that I’ve about decided to go.
Its time the programs stepped up and took the time to educate the support agents …. and they also need to build a VIP list which if one of those VIP’s contacts support saying that a goose flew overhead and took a crap just when they were in the middle of a slot pull, and it caused the game to freeze just after they’d seen it land on triple bars.
If that player is a proven player for say,…. $1200 a month in losses to the casino; over say the last 6 months; That they greenlight the request as long as its not been a habit of the player to contact support with such claims, which of course if that were the case; they’d not be found on the VIP list.
But it that player wants paid then as I’ve said so many times before; if necessary, take the money out of my share; but don’t let that player who’s proven the worth of $1200 a month and has never made a claim with support; walk away feeling anything but satisfied.
I don’t care if the hand history shows the player didn’t win. You comp them the cost of the payout on triple bars, even if its $500 or so bucks and go on.
You don’t send that kind of player away feeling anything but like they want to keep gambling at that casino.
Nearly nobody understands this stuff and it costs us literally $1000s and $1000s of dollars a month.
10s if not 100s of 1000s a year.
This is unacceptable because its all brought on by underpaid, untrained, lucky if their fluent in English; customer support agents.
I’m damn tired of finding out some $10 an hour idiot just cost me a couple of grand a month.
This should be everyone’s major concern to talk about with aff managers IMHO.
