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Hi Steve,
I hate to be a “spammer” but you gave me an opening. :bigsmile:
All of our player newsletters at Winward Casino and Bingo Hall include the player ID number for the very reason that you suggested. We have been doing this for over a year.
For example, this is the first thing you see at the top of every one of our promo newsletters:
Dear Dave,
Your Winward ID is: WWC140009We don’t include their password because of the obvious security risk, but they should remember it. And if they don’t, they can always email or call our customer support staff, 24/7.
So I just wanted to say you have a good idea — and we are already doing it!
Dave
That’s a very good point, BB1webs.
I stopped playing at Zodiac Casino for exactly the same reason. I was loving the comp points, and returned to the casino after receiving an email telling me I had more money in my account. Alas, the account number was no longer in my browser and I hadn’t written it down.
I wrote an email to support to ask for my id, but never heard back. It simply wasn’t worth it to put any more effort into it after that. I simply can’t be bugged to go through any more hassle to get my player ID – it’s much easier to log onto a casino who still has the id saved in the browser. Even it if does mean not playing with free money. (How lazy am I? :bored: )
You have to wonder how many potential return players are lost because they have the same attitude we do this.
Bah!
Well, Dave, you have no reason to brag about anything – I downloaded your casino about a month and a half ago, signed up for a new account, and I am still waiting to get account number and password…If you could do the new account sign-up process automatic, just like the rest of the casinos, I bet your players would tripple overnight…
I agree including the account number is a good idea especially for bringing back in players such as Steve who have forgotten their info :laughcry:
However, I think it is a HORRIBLE idea to include both account number and password! Several affiliate programs do this from time to time – I have warned them all about it but they keep doing it. I guess they don’t know how often mail gets delivered to the wrong address and/or general technical difficulties which can jeopardize your info.
Hi Steve
As a rule account numbers are always included with player promotions, please could you forward the email on to me. If the account number wasn’t included it was an oversight and we’ll be able to track down the culprit from the email.
Thanks
Tim
Stupid wrote:Well, Dave, you have no reason to brag about anything – I downloaded your casino about a month and a half ago, signed up for a new account, and I am still waiting to get account number and password…If you could do the new account sign-up process automatic, just like the rest of the casinos, I bet your players would tripple overnight…Did you use a Hotmail email account?
We have a problem getting through Hotmail’s spam filters and our site specifically says not to use hotmail email accounts.
Hi all,
Sorry Tim but I couldn’t find it. I just cleaned out everything this morning that wasn’t necessary.
I’d like to note that I’m not picking on WS. this is a problem widespread, I just used the example that made me think to post this thread. I think WS does a fine job of player rentention.
Anyway, this was just something that I thought everyone could use a reminder about.
with all the accent barriers that exist even amongst those speaking the same language; (this includes calling New York or the South USA, who I also have much trouble understanding sometimes)
that it makes it so much easier to just have it on paper.
Which brings up another point. I can send an email to support (pick a casino) to get my account number and you can bet 8 of 10 places won’t respond for at least 6 hrs and most its 24 hrs or more. Guess what? I’ve already found a casino that DID get back to me quicker, or I sign up to play at a new one, long before then.
And the rub is; is that I’ve given up on calling support on the 800 numbers because of all the hassle of beating the accent barrier; plus you gotta go thru all the security BS, and its frankly just not worth the hassle. Any mood I was in to gamble is long replaced with frustration and the urge to go find ….. a nazi’s ass to kick or something to that effect.
And yes I agree with Fergie that I bet this costs a lot more than a lot of places give it merit.
However I totally agree with Ark that the password should never be included in the same breathe with the account ID. That’s really stupid.
Most times people – if allowed to choose their own password, will remember it. if not, they can always hit the remember password link.
But seldom is there a “remember account ID” link.
WOuldn’t something like that be easier than calling support or waitng 2 days for a reply by email?
2 remember links, one for password, one for account ID.
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Note to Fergie, you can get your Casino Rewards account #s by accessing your casino rewards player website. at least I can get most of them there.
