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voodooman wrote:Hello All,
Can someone here confirm whether MGS stats are broken this month. I have a very “odd” combination of several huge winners at some casinos and conspicuous IN-activity at others.
Things look fishy! Anybody else care to comment?
Do they have an affiliate program of some sort?
I think they have a temp. problem or something, because I have a slight difference between my casino commision and my total profits, which is not reflected anywhere – I wish they had better stats.
Yes, MGS has been having stats issues since late last month. Fortune Affiliates was the first program to publically admit this here:
http://www.casinoaffiliateprograms.com/bb/fortune-affiliates-stats.9980.html?
Tami stated:
Quote:On February 7th Microgaming systems advised us that there is an error with some of their data, we therefore switched off the stats engine as to avoid reporting the incorrect data while the issue is being addressed.The Microgaming systems issue started on January 16th and will therefore have an effect on January’s stats which in turn affects the payments. The payment run for January was stopped as the data which payments are calculated on is incorrect; currently it looks as though earnings and, therefore payments, for January on the whole may actually increase for the affected affiliates.
As soon as MGS has sorted out the data issues the payment run will commence and the stats engine will be switched on – please keep an eye on your inbox for notification of this.
Please accept our apologies for the inconvenience caused and we’ll notify you shortly.
Other Microgaming Partners have confirmed this in private conversations with affiliates. We are being told that a fix is under way.
I really am getting miffed by this continued disregard and disrespect by Microgaming!
The largest and wealthiest software group online is unable to provide it’s licencees with a decent tracking program?
Smaller software groups who make a lot less money are doing a lot better than that.
I consider this plain disregard of affiliates.
I bet MG wouldn’t like to have the same uncaring attitude turned towards them by us!
Well, I am sure that they are on the ball. It is bad for business when things don’t work as they should. They are pros… soo… I am sure it will be resolved soon.
Quote:am getting miffed by this continued disregard and disrespect by Microgaming!Dom this is a software glitch, not a slap in the face with a wet fish. In any software driven enviroment there are going to be occasional problems or glitches. These are not intentional slights to affiliates these are technical sanfus. The key here is that Microgaming realized there was an error and notified their clients (the casinos who are licensing their software).
The only thing I am annoyed about in this whole affair is the fact that the casinos (licensees) were slow in informing us, their affiliate partners.
Blaming Microgaming is incorrect. We are affiliates of the CASINOS not the software provider. Their obligation is to their licensees. Not us.
I think we can all agree at the end of the day that Microgaming is and has always been the gold standard of casino software and generates more profits for affiliates (and more entertainment for players) then all the other platforms online combined. Lets not lose sight of that.
Sorry, but I must disagree.
Microgaming presents it’s licencees with raw data (and extremely frequent glitches in those) and expects them to be top programmers providing affiliates with decent stats.
Affiliate programs should be marketers. I expect them to be able to spend their time and money coming up with good promos and tools and creatives and paying attention to their affiliates, not to be catching heat for stat problems.
I don’t blame the programs for not wanting to catch the heat and lose affiliates because of Microgaming’s incompetence.
All the other software companies manage to send their licencees at least stable rudimentary stats programs.
I think Microgaming needs a hard thump on the nose! Think about it – which programs are always being roasted for their stats? It’s 90% microgaming!
I have to say that being from a development background, i can appreciate that all systems have their moments. I think however communications could be improved rather than just wait for people to query it. Whether its MG telling their casinos or the casinos telling us…either way it needs to get through quicker IMO.
Fortune are still the only group to have communicated this to me.
Dom I dont agree with your position at all, but thats fine. You are entitled to it.
Quote:I don’t blame the programs for not wanting to catch the heat and lose affiliates because of Microgaming’s incompetenceAs previsouly stated I hold the casinos accountable for communicating with the affiliates and refuse to let them off the hook because they are afraid of the resulting heat.
Also I dont agree with the charge you are making that Microgaming is incompetent. There has never been a single software application developed and released by man that doesnt have a bug here or there. It’s the nature of the beast.
Having been an engineer for all my adult life and having working with hundreds of different applications I can assure you all of them have had their bugs. Thats why we see continual revisions and updates to all software.
I am allowing them their bugs.
I am not allowing them to provide nothing but raw data to the programs.
I want the programs to be there to help us all promote, not to write and defend stats programs.
I would like to roast programs over bad retention (yep, I sure would like to roast them for that one!!!!) and lousy creatives and boring promos and bundling and a bunch of other stuff that has to do with marketing.
Programming should be left to the software company. Microgaming happens to be very good at it and it gives no attention to affiliates at all.
They should get off their duff and assign some of their excellent staff to dealing with affiliate statistics.
Thing i dont get is howcome some MG programs (ie ReferBack and Adriches) have been updating every day all this time?
Thing i dont get is howcome some MG programs (ie ReferBack and Adriches) have been updating every day all this time?
EXACTLY!!!!
This is not a Microgaming wide issue!! If it were, every MGS Casino would be affected as is the case when Microgaming upload updates live to the prima network or their casino clients en masse without proper Beta Testing.
This in my opinion until I am proved otherwise is a case of a very few programs and FA in particular passing the buck.
True — stats at Vegas Affiliates, Adriches, etc. have been updating regularly.
It is unfortunate that the affected programs didn’t notify their affiliates right away. Clearly, we all like to be kept in the loop about stats and tracking issues. If there are problems — no matter how minor — let us know! Don’t let us wait, worry, and wonder what the heck is going on. I always appreciate being kept in the loop, and I would much rather have bad news than no news at all.
I do think it would be nice if Migrogaming implemented a universal stats program. My only concern with this idea is that the stats wouldn’t be as good as what has been developed by some of the affiliate programs. Some programs offer “the works” in terms of details, and I wouldn’t want a universal stats program (provided by Microgaming) to eliminate any of these details from the stats.
Simmo! wrote:Thing i dont get is howcome some MG programs (ie ReferBack and Adriches) have been updating every day all this time?If I remember correctly, referback had problems early this month. Or maybe it was the end of last month, but it was very recent.
Engineer wrote:I do think it would be nice if Migrogaming implemented a universal stats program. My only concern with this idea is that the stats wouldn’t be as good as what has been developed by some of the affiliate programs. Some programs offer “the works” in terms of details, and I wouldn’t want a universal stats program (provided by Microgaming) to eliminate any of these details from the stats.I don’t think that if MG provided some decent universal stats that it would have to be a problem with various programs doing better than that. I woulod just insure uniform delivery of stats and a minimum quality.
Some RTG also make better stats with what they have been given, like Wagerprofits. Wagerjunction I think too. Receiving decent basic stats does not hamper creativity. Just makes it more stable.
